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Search: Posts Made By: MCorbin
Forum: Pro Tools | Carbon 05-24-2021, 02:48 PM
Replies: 4
Views: 562
Posted By MCorbin
Re: Ongoing Issue with Carbon and Latest PT...

Hey Tom

If you can get a case started and let me know what the number is, I'll make sure we get eyes on it. Feel free to DM me.

mark
Forum: Avid S1, S3, Dock and Control 05-14-2021, 06:58 AM
Replies: 7
Views: 360
Posted By MCorbin
Forum: Avid S1, S3, Dock and Control 05-13-2021, 06:45 AM
Replies: 7
Views: 360
Posted By MCorbin
Re: Big Sur 11.3 bricks Avid Control App and EUContrl

Both EuControl and the Control App are qualified with Big Sur.

https://avid.secure.force.com/pkb/articles/compatibility/macOS-Big-Sur-Support

It may be worth uninstalling and re-installing....
Forum: Pro Tools | Carbon 05-07-2021, 07:06 AM
Replies: 2
Views: 310
Posted By MCorbin
Re: 2 Dongles for Ethernet!?

There are a few on the AVB compatible TB3 --> Ethernet adapters on the market, but in testing we had issues with them all to some degree. The double Apple dongle, while inelegant, was the most stable.
Forum: Avid S1, S3, Dock and Control 05-06-2021, 12:48 PM
Replies: 3
Views: 232
Posted By MCorbin
Re: Which ethernet adapter for S3 AVB?

There are several on the market... it can't be plain USB C though... as USB C does not pass AVB... TB 3 does.

For Carbon we qualify the Apple TB3 --> TB2 + TB2 --> Ethernet. You have to do the...
Forum: Avid S1, S3, Dock and Control 04-19-2021, 05:12 AM
Replies: 2
Views: 217
Posted By MCorbin
Re: S3 No USB Mouse and Keybord Control?

These are used when S3 is part of the Live Sound S3L-X system. USB controls Keyboard and Mouse on the E3 engine.
Forum: Avid S1, S3, Dock and Control 04-16-2021, 08:04 AM
Replies: 12
Views: 635
Posted By MCorbin
Forum: Avid S1, S3, Dock and Control 04-15-2021, 11:29 AM
Replies: 12
Views: 635
Posted By MCorbin
Re: Cannot register new S1 and Avid support number for this is a private residence.

That registration page is also getting retired/redirected to https://my.avid.com/products/redemption.

I'll chat with the team about adding some relevant "Helpful Links" links to the redemption...
Forum: Avid S1, S3, Dock and Control 04-14-2021, 08:50 AM
Replies: 12
Views: 635
Posted By MCorbin
Re: Cannot register new S1 and Avid support number for this is a private residence.

Can you give me the exact URL of the registration page you are being directed to so I can have a look at those as well?

The ancient page you pointed out has been archived now. Thanks for pointing...
Forum: Pro Tools | Carbon 04-01-2021, 09:08 AM
Replies: 8
Views: 590
Posted By MCorbin
Re: New Carbon- Extend existing Ultimate Perpetual?

Can you please open up a case and let me know what the case number is? We need to look to see what products you have that are or are not eligible for the extension. From there we can figure out the...
Forum: Avid S1, S3, Dock and Control 03-30-2021, 06:45 AM
Replies: 16
Views: 1,519
Posted By MCorbin
Re: Unworkable bug. Pan pots periodically get unset...

I've asked someone to pick up the case for you. Apologies for the delay...

m
Forum: Avid S1, S3, Dock and Control 03-19-2021, 11:15 AM
Replies: 11
Views: 774
Posted By MCorbin
Re: iPad 2020 and Avid Dock

Sweet! Mind posting some pictures???

m
Forum: Avid S1, S3, Dock and Control 03-15-2021, 10:56 AM
Replies: 24
Views: 4,534
Posted By MCorbin
Re: No AVB devices detected - S3

Hey All

There is a fix and it's not too terrible. Essentially what is happening is that the AVB kernel is getting corrupted at some point.

If you reinstall your OS from Recovery mode (just the...
Forum: Pro Tools | Carbon 02-09-2021, 04:02 PM
Replies: 27
Views: 1,559
Posted By MCorbin
Re: Carbon internal talkback system - not great results here

Shoot, I think myself or Kyle have spoken with all of you at one point or another!

Jeffro, yes, we have a case for table17.

Thank you all for your passion & your patience.

m
Forum: Pro Tools | Carbon 02-03-2021, 06:46 AM
Replies: 12
Views: 1,475
Posted By MCorbin
Re: iMac compatibity

Yep, we qualified a few new computers for Carbon over the last few weeks.

Please subscribe (right hand side of the page) to the KB below so you can get notifications when it is updated.
...
Forum: Avid S1, S3, Dock and Control 01-31-2021, 06:24 AM
Replies: 5
Views: 536
Posted By MCorbin
Re: failing fader on S3

Yeah, like Ryan said, S3 faders are field replaceable. You can give Support a call and order some S3 faders.

1 - Power down/disconnect S3
2 - Flip over and place on soft surface
3 - Remove all...
Forum: Pro Tools | Carbon 01-22-2021, 07:43 AM
Replies: 33
Views: 2,931
Posted By MCorbin
Re: Registration problem

Awesome! Enjoy the Carbon all! It's a fantastic box...
Forum: Pro Tools | Carbon 01-20-2021, 05:55 AM
Replies: 33
Views: 2,931
Posted By MCorbin
Re: Registration problem

You bet Bob!

LFO, I sent you a private message yesterday. If you can get me the info I asked for, we can get you sorted.

m
Forum: Pro Tools | Carbon 01-05-2021, 06:31 AM
Replies: 33
Views: 2,931
Posted By MCorbin
Re: Love Carbon but registering sucks!

Got it Niels, I'll make sure it gets to the correct folks.

Cowboy Bob, glad to get your sorted, I'll reach out via the case to make sure we addresed everything.
Forum: Pro Tools | Carbon 01-04-2021, 12:31 PM
Replies: 33
Views: 2,931
Posted By MCorbin
Re: Love Carbon but registering sucks!

nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case...
Forum: Avid S1, S3, Dock and Control 12-08-2020, 06:45 AM
Replies: 4
Views: 625
Posted By MCorbin
Re: S1 and showing fader groups

In Eucon 20.11 you can also Spill Folder Tracks in the same manner as VCAs. So you can leverage either one that fits your workflow.

m
Forum: Pro Tools | Carbon 12-07-2020, 06:54 AM
Replies: 12
Views: 1,475
Posted By MCorbin
Re: iMac compatibity

17,1 iMac is on the list of computer's to test, but we were unable to get to it before the Carbon release.

You can subscribe to the Carbon Requirement's KB so you get notified when we do updates....
Forum: Pro Tools | Carbon 11-30-2020, 12:03 PM
Replies: 25
Views: 3,951
Posted By MCorbin
Re: Pro Tools Carbon Laptop Fan Noise

Thanks Chris, I'll make sure it gets picked up asap.
Forum: Pro Tools | Carbon 11-30-2020, 09:15 AM
Replies: 25
Views: 3,951
Posted By MCorbin
Re: PT Ultimate I/O Problem

Hey Chris

If you have not already created a case, could you please do so and let me know the Case number so we can work on a solution for you?

Thanks!

Mark
Forum: Pro Tools | Carbon 11-30-2020, 08:17 AM
Replies: 25
Views: 3,951
Posted By MCorbin
Re: Pro Tools Carbon Laptop Fan Noise

Chris, do you have a case logged with support yet? If so, please let me know the case number.

Of not, please log one and let me know what it is.

Thanks...

mark
Showing results 1 to 25 of 44

 
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