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Search: Posts Made By: jeffro
Forum: Pro Tools 11-23-2022, 07:39 PM
Replies: 5
Views: 219
Posted By jeffro
Re: ILock Cloud Under Maintenance?

Glad you got this solved.

The note about the 19th is advance notice for December. Bookmark https://status.ilok.com in case you ever run into an issue and want to check status to know if you...
Forum: Licensing & Accounts 11-21-2022, 04:19 PM
Replies: 22
Views: 3,032
Posted By jeffro
Re: Missing Melodyne Essential Activation

I checked the account using your DUC email and I see Melodyne listed (third from the bottom) in your my.avid.com/products (https://my.avid.com/products). Perhaps you found the "Claim..." link after...
Forum: Pro Tools 11-18-2022, 03:15 PM
Replies: 46
Views: 2,765
Posted By jeffro
Re: Pro Tools Flex Renaming Back To Ultimate

Do you have a link to another thread about the issue you're describing? I did find your support case which said it was solved in June 2021 with a fix for PT-228817 (it's listed in the 2021.6 Release...
Forum: Pro Tools 11-18-2022, 02:44 PM
Replies: 46
Views: 2,765
Posted By jeffro
Re: Pro Tools Flex Renaming Back To Ultimate

You own a perpetual license, but this change applies to subscriptions. The top tier subscription was named Pro Tools Flex, which included the Pro Tools Ultimate software & license for $999. We...
Forum: Pro Tools 11-18-2022, 02:40 PM
Replies: 46
Views: 2,765
Posted By jeffro
Re: Pro Tools Flex Renaming Back To Ultimate

Correct. An extra year has been added to subscriptions bought at the original $999 price.
Forum: Pro Tools 11-18-2022, 02:29 PM
Replies: 46
Views: 2,765
Posted By jeffro
Re: Pro Tools Flex Renaming Back To Ultimate

This pricing is related to Subscriptions and their Renewals - both were $999 and are now $599.

This is not related to Software Updates + Support Plans for Perpetual licenses (what you own).
Forum: Licensing & Accounts 11-17-2022, 11:22 PM
Replies: 3
Views: 209
Posted By jeffro
Re: PT Studio Renewal

You can disabled Auto Renewal and when your license expires simply purchase the new subscription. You'll get a new license but the software doesn't need to be reinstalled. It's available in...
Forum: Pro Tools 11-04-2022, 07:03 PM
Replies: 4
Views: 160
Posted By jeffro
Re: retrieving project from cloud

Glad you were able to recover your Project. We did post to https://duc.avid.com/forumdisplay.php?f=32 when a change with our host required an update to Cloud Client Services (the updated installer is...
Forum: Pro Tools 11-03-2022, 11:28 AM
Replies: 10
Views: 892
Posted By jeffro
Re: SoundFlow Cloud Avid Edition for Pro Tools Studio?

I went through the accounts for everyone on this thread and clicked "Claim..." for the ones that were still missing. ;)

You are all now set with SoundFlow Cloud Avid Edition in...
Forum: Pro Tools 10-27-2022, 06:16 PM
Replies: 10
Views: 892
Posted By jeffro
Re: SoundFlow Cloud Avid Edition for Pro Tools Studio?

I clicked the "Claim your free gifts now" link in your account for you. See before/after pics below...
Forum: Pro Tools 10-20-2022, 10:04 AM
Replies: 10
Views: 892
Posted By jeffro
Re: SoundFlow Cloud Avid Edition for Pro Tools Studio?

I checked the accounts for those of you that posted in this thread and see it in some accounts. If you don't see it at/near the bottom of my.avid.com/products (https://my.avid.com/products) please...
Forum: Pro Tools 10-19-2022, 03:50 PM
Replies: 29
Views: 3,209
Posted By jeffro
Re: New Inner Circle reward: Pick a Plugin from Plugin Alliance

Thanks for posting this. There's also a KB explaining this (https://avid.secure.force.com/pkb/articles/how_to/Redeem-New-Pro-Tools-Inner-Circle-Plugin) but the process itself should be improved so I...
Forum: Pro Tools | Carbon 10-11-2022, 12:19 PM
Replies: 73
Views: 8,215
Posted By jeffro
Re: More Carbon Sync Issues...Must Get Solved...

Sorry to hear that! Started a case on your behalf to get more info and to track this.
Forum: Pro Tools 10-04-2022, 12:08 AM
Replies: 55
Views: 3,601
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

Looks like your case has been updated by CS so please check your email for a case notice.
Forum: Pro Tools | Carbon 09-30-2022, 07:02 PM
Replies: 73
Views: 8,215
Posted By jeffro
Re: More Carbon Sync Issues...Must Get Solved...

It was a software fix in the Hybrid Engine (so benefited HD hardware as well). I started up a support case for you so please check your email and reply there as needed. Thanks!
Forum: Pro Tools 09-30-2022, 03:50 PM
Replies: 5
Views: 354
Posted By jeffro
Re: Pro Tools DigiLink I/O license

Upgrading doesn't remove any DigiLink licenses. They would stay where you activated them unless you manually deactivate them.
Forum: Pro Tools 09-30-2022, 12:15 PM
Replies: 16
Views: 1,371
Posted By jeffro
Re: Cursor is now white instead of black in 2022.9

Sorry, realized if it's actually the cursor then a screenshot won't help! Perhaps try a QuickTime Screen Recording (video) or go old school... snap a pic/vid of your monitor. Thanks!
Forum: Pro Tools 09-29-2022, 11:18 PM
Replies: 55
Views: 3,601
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

Updated your case... pls check email, thanks!
Forum: Pro Tools 09-29-2022, 06:07 PM
Replies: 55
Views: 3,601
Posted By jeffro
Re: Can't Open 2022.9....Help?

Fixed and case updated.
Forum: Pro Tools 09-29-2022, 06:03 PM
Replies: 55
Views: 3,601
Posted By jeffro
Re: Can't Open 2022.9....Help?

All set - please look for a case notice email.
Forum: Pro Tools 09-29-2022, 03:08 PM
Replies: 55
Views: 3,601
Posted By jeffro
Re: Can't Open 2022.9....Help?

Thank you. Looks like a CS rep has your case so watch for a case update email.
Forum: Pro Tools 09-29-2022, 02:13 PM
Replies: 55
Views: 3,601
Posted By jeffro
Re: Can't Open 2022.9....Help?

Have you started a support case (https://duc.avid.com/showthread.php?t=421790) for this yet?
Forum: Pro Tools 09-29-2022, 02:12 PM
Replies: 55
Views: 3,601
Posted By jeffro
Re: Can't Open 2022.9....Help?

Found your case and see the rep already updated your licenses. All good?
Forum: Pro Tools 09-29-2022, 02:11 PM
Replies: 55
Views: 3,601
Posted By jeffro
Re: Can't Open 2022.9....Help?

Thanks for following up!
Forum: Pro Tools 09-29-2022, 01:06 PM
Replies: 16
Views: 1,371
Posted By jeffro
Re: Cursor is now white instead of black in 2022.9

Can any of you please reply with your OS version and a screenshot? Thanks!
Showing results 1 to 25 of 500

 
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