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Search took 0.33 seconds. Search: Posts Made By: EricMaple

Forum: Eleven Rack

01-20-2021, 09:35 PM

Replies: 6

Eleven Rack Expansion Pack Serialnumber. Help!

Views: 2,877

Posted By EricMaple

Re: Eleven Rack Expansion Pack Serialnumber. Help!

You rock! Good work. The firmware update has completed. Thanks again!

Forum: Eleven Rack

01-20-2021, 05:43 PM

Replies: 6

Eleven Rack Expansion Pack Serialnumber. Help!

Views: 2,877

Posted By EricMaple

Eleven Rack Expansion Pack Serialnumber. Help!

I purchased a used Eleven Rack with firmware 1.0.3 installed. I then created an Avid account and purchased the "Avid Eleven Expansion pack".

I tried to update the firmware from a Win10 PC. After...

Forum: Eleven Rack

01-20-2021, 07:32 AM

Replies: 9

Eleven Rack Firmware Updater Windows 10 Crash

Views: 7,266

Posted By EricMaple

Re: Eleven Rack Firmware Updater Windows 10 Crash

Apparently I do not understand. I cannot find any support option from 'my.avid.com' on my account that will allow me to submit a help request without paying for support.

Forum: Eleven Rack

01-19-2021, 06:39 PM

Replies: 9

Eleven Rack Firmware Updater Windows 10 Crash

Views: 7,266

Posted By EricMaple

Re: Eleven Rack Firmware Updater Windows 10 Crash

How do you contact them to get your serial reset? I also tried to update the firmware on Win 10. I do have a box that I put a base Win7 image on just for the firmware update, but I already used the...

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