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Search: Posts Made By: jeffro
Forum: Pro Tools 10-03-2022, 11:08 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

Looks like your case has been updated by CS so please check your email for a case notice.
Forum: Pro Tools | Carbon 09-30-2022, 06:02 PM
Replies: 63
Views: 6,719
Posted By jeffro
Re: More Carbon Sync Issues...Must Get Solved...

It was a software fix in the Hybrid Engine (so benefited HD hardware as well). I started up a support case for you so please check your email and reply there as needed. Thanks!
Forum: Pro Tools 09-30-2022, 02:50 PM
Replies: 5
Views: 221
Posted By jeffro
Re: Pro Tools DigiLink I/O license

Upgrading doesn't remove any DigiLink licenses. They would stay where you activated them unless you manually deactivate them.
Forum: Pro Tools 09-30-2022, 11:15 AM
Replies: 12
Views: 746
Posted By jeffro
Re: Cursor is now white instead of black in 2022.9

Sorry, realized if it's actually the cursor then a screenshot won't help! Perhaps try a QuickTime Screen Recording (video) or go old school... snap a pic/vid of your monitor. Thanks!
Forum: Pro Tools 09-29-2022, 10:18 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

Updated your case... pls check email, thanks!
Forum: Pro Tools 09-29-2022, 05:07 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Fixed and case updated.
Forum: Pro Tools 09-29-2022, 05:03 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

All set - please look for a case notice email.
Forum: Pro Tools 09-29-2022, 02:08 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Thank you. Looks like a CS rep has your case so watch for a case update email.
Forum: Pro Tools 09-29-2022, 01:13 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Have you started a support case (https://duc.avid.com/showthread.php?t=421790) for this yet?
Forum: Pro Tools 09-29-2022, 01:12 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Found your case and see the rep already updated your licenses. All good?
Forum: Pro Tools 09-29-2022, 01:11 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Thanks for following up!
Forum: Pro Tools 09-29-2022, 12:06 PM
Replies: 12
Views: 746
Posted By jeffro
Re: Cursor is now white instead of black in 2022.9

Can any of you please reply with your OS version and a screenshot? Thanks!
Forum: Licensing & Accounts 09-29-2022, 10:06 AM
Replies: 1
Views: 126
Posted By jeffro
Re: Adding Pro Tools HD 10 and 11 Licenses to New Avid Account

We can certainly help with this. Have you started a support case (https://www.avid.com/learn-and-support/contact-audio-and-music-support) yet?
Forum: Pro Tools | Carbon 09-29-2022, 10:04 AM
Replies: 63
Views: 6,719
Posted By jeffro
Re: More Carbon Sync Issues...Must Get Solved...

Look forward to hearing your results. If you have any other cases of this please reply with a screenshot of your Mix window and steps to repro.

P.S. I've been watching this one myself since I use...
Forum: Pro Tools 09-28-2022, 07:40 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Fixed the Release Limit date on your Pro Tools license.

duc.avid.com/showthread.php?t=421790 (https://duc.avid.com/showthread.php?t=421790)
Forum: Pro Tools 09-28-2022, 06:29 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

Please try it now, and... more info (https://duc.avid.com/showthread.php?t=421790) for others running into this.
Forum: Pro Tools 09-28-2022, 05:22 PM
Replies: 5
Views: 221
Posted By jeffro
Re: Pro Tools DigiLink I/O license

No, not if you are running 2022.4/later -or- earlier versions without HD hardware. See avid.secure.force.com/pkb/articles/FAQ/What-is-the-new-Pro-Tools-DigiLink-I-O-license-for...
Forum: Pro Tools 09-28-2022, 05:02 PM
Replies: 14
Views: 1,462
Posted By jeffro
Re: VCA Meter GUI bug has returned 2022.7 [PT-283277]

Correct that despite a partial fix a couple versions earlier... there are still cases of this. Note that toggling a view (e.g. show/hide Inserts F-J or Narrow Mix) will at least reset this...
Forum: Pro Tools 09-28-2022, 04:28 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

A couple of your licenses had Release Limit dates that didn't match their Upgrade Plans. I posted more info for others in this thread (https://duc.avid.com/showthread.php?t=421790).
Forum: Pro Tools 09-28-2022, 04:27 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: PT 2022.9 no license ?? no Launch !

Problem was with your perpetual license - its Release Limit date didn't match your Upgrade Plan. Fixed now!
Forum: Pro Tools 09-28-2022, 04:17 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Found your account and syncing 2 of your licenses that don't match their Upgrade Plans ... pls try again in a couple minutes.
Forum: Pro Tools 09-28-2022, 04:10 PM
Replies: 0
Views: 367
Posted By jeffro
Exclamation Pro Tools doesn't see your perpetual license after updating?

Check the Release Limit date for your license in iLok License Manager.


Launch iLok License Manager and Sign In
Right click on your perpetual Pro Tools license and select Show Details
Look...
Forum: Pro Tools 09-28-2022, 03:32 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

I re-sync'd your licenses so please try again now. Thanks!
Forum: Pro Tools 09-28-2022, 03:11 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

You should be all set now, please try launching PT again.
Forum: Pro Tools 09-28-2022, 03:10 PM
Replies: 55
Views: 2,358
Posted By jeffro
Re: Can't Open 2022.9....Help?

Welcome to the community.

You should be all set, please make sure iLok License Manager is up to date, Synchronize your iLok, then try launching PT again.
Showing results 1 to 25 of 500

 
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