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Showing results 1 to 25 of 389
Search took 0.03 seconds. Search: Posts Made By: cvicente22
Forum: Licensing & Accounts Today, 09:09 AM
Replies: 5
Views: 281
Posted By cvicente22
Re: Subscription Renewal Issue

Hi Paul - I happen checked your account and your license is already updated. Can you try and launch Pro Tools using your paid license?
Forum: Pro Tools Today, 09:02 AM
Replies: 5
Views: 724
Posted By cvicente22
Re: 2024.3 Crashing

Hi GT Werner - Can you share what operating system are you using and if you somehow installed the latest 2024.3.1?
Forum: Pro Tools Today, 07:51 AM
Replies: 6
Views: 333
Posted By cvicente22
Re: Force Quit Just Began

Hi frankb3,

Feel free to let me know if you encounter the same issue and we'll have our tech support check on this as well.
Forum: Pro Tools Today, 07:38 AM
Replies: 7
Views: 442
Posted By cvicente22
Re: PT Ultimate 2024.3.1

Hi Mark - I made a follow up on your case. We apologize about the delay.
Forum: Pro Tools Yesterday, 01:18 PM
Replies: 28
Views: 1,392
Posted By cvicente22
Re: Pro tools studio I/O limits

You're welcome Axeman_uk!
Forum: Pro Tools Yesterday, 09:25 AM
Replies: 4
Views: 304
Posted By cvicente22
Re: Plugins don't work in Pro Tools 2024.3.1 (Mac, Sonoma 14.3.1)

Hi Pangolino,

The plugins that you're referring to were supposed to work based on the article that we have as well. For this issue I created case 04792587. Our tech support team will reach out to...
Forum: Pro Tools Yesterday, 07:53 AM
Replies: 28
Views: 1,392
Posted By cvicente22
Re: Pro tools studio I/O limits

Hi Axeman_uk,

Your system id has been updated. We apologize about the inconvenience on this.
Forum: Pro Tools Yesterday, 07:39 AM
Replies: 9
Views: 185
Posted By cvicente22
Re: iLok Activation, Red-Tape, Nuisance-Madness Continues...

Hi Lee,

I created case 04792495 for this issue. I'll connect with you via case.

We really apologize about the inconvenience.
Forum: Pro Tools Yesterday, 07:26 AM
Replies: 10
Views: 1,261
Posted By cvicente22
Re: Could not complete your request because magic ID does not match.

Hi Tobi,

Before I can submit a case, May I ask what version of Pro Tools are you using as well as your operating system?
Forum: Pro Tools Yesterday, 07:05 AM
Replies: 9
Views: 185
Posted By cvicente22
Re: iLok Activation, Red-Tape, Nuisance-Madness Continues...

Hi musiclee - Can you DM me your iLok user id that your having issue with together with the version of Pro Tools that you're using?
Forum: Pro Tools Yesterday, 06:39 AM
Replies: 28
Views: 1,392
Posted By cvicente22
Re: Pro tools studio I/O limits

Hi Axeman_uk,

We apologize about the inconvenience. I checked your case and it was affected by an existing bug (DTIQA-2423). I will make a follow up on this as well.
Forum: Pro Tools Yesterday, 06:15 AM
Replies: 7
Views: 442
Posted By cvicente22
Re: PT Ultimate 2024.3.1

Hi Mark - I created case 04792433 and forwarded it to our tech support team.
Forum: Pro Tools 04-22-2024, 02:06 PM
Replies: 7
Views: 442
Posted By cvicente22
Re: PT Ultimate 2024.3.1

Hi mhender,

May I ask what operating system are you using and if you have any audio interface with it?
Forum: Windows 04-19-2024, 09:15 AM
Replies: 14
Views: 622
Posted By cvicente22
Re: Pro Tools Studio suddenly won't start up

Hi gcaspe,

Can you try to deleting prefs?
Forum: Licensing & Accounts 04-19-2024, 06:47 AM
Replies: 3
Views: 417
Posted By cvicente22
Re: Pro Tools Studio Perpetual EDU Update Plan

Hi Michael,

That's a relief. You EDU verification should be good for the next 9 months. After that you will need to re-verify if you wish to avail an EDU discount.
Forum: Pro Tools 04-19-2024, 06:40 AM
Replies: 191
Views: 16,548
Posted By cvicente22
Re: Upcoming Price Adjustments

Hi mrscratchhook,

If in case you need more info with regards to the upcoming price adjustment, you may check this article:
...
Forum: Licensing & Accounts 04-18-2024, 12:25 PM
Replies: 3
Views: 417
Posted By cvicente22
Re: Pro Tools Studio Perpetual EDU Update Plan

Hi Netmania,

Right now, we have a manual way to convert Pro Tools EDU to a non-EDU. You may purchase a Pro Tools Perpetual upgrade from an Avid authorized dealer. That would be around $199, and...
Forum: Licensing & Accounts 04-18-2024, 12:22 PM
Replies: 2
Views: 255
Posted By cvicente22
Re: My unactivated 2nd PT Ultimate license has disappeared

Hi K Roche,

If in case you need further assistance, please feel free to reach out or DM me.
Forum: Licensing & Accounts 04-18-2024, 12:21 PM
Replies: 1
Views: 209
Posted By cvicente22
Re: Reset Password - Avid Account

Hi papac,

Can you DM me your MyAvid account together with the address registered in your account for verification purposes?
Forum: Pro Tools 04-18-2024, 08:44 AM
Replies: 3
Views: 313
Posted By cvicente22
Re: Could not complete the Commit command because AAE error -9095 was encountered.

Hi basharar1,

As what Darryl suggest, please share us what troubleshooting steps you already did as well as info about your setup (Pro Tools version, Operating system, Audio Interface, etc). If...
Forum: Pro Tools 04-18-2024, 06:27 AM
Replies: 5
Views: 378
Posted By cvicente22
Re: Can't drag multiple tracks from clip bin

Hi RedMagpie,

May I ask what version of Pro Tools are you using? I checked the bug created for this, it has been resolved since 2024.3.
Forum: Licensing & Accounts 04-18-2024, 06:20 AM
Replies: 3
Views: 383
Posted By cvicente22
Re: Didn't receive license for Dolby Atmos Album Assembler

You're welcome! I also sent you an email via case 04790303.
Forum: Pro Tools 12 04-17-2024, 02:48 PM
Replies: 3
Views: 389
Posted By cvicente22
Re: Pro tools don't recognize keyboard M-Audio Hammer 88 Pro

Hi Alvaro,

Can you also share what version of Pro Tools and operating system are you using?
Forum: Licensing & Accounts 04-17-2024, 11:38 AM
Replies: 3
Views: 383
Posted By cvicente22
Re: Didn't receive license for Dolby Atmos Album Assembler

Hi tchderek,

Can you DM me the MyAvid email that you used to purchase from our Avid Online store?
Forum: Licensing & Accounts 04-17-2024, 06:37 AM
Replies: 4
Views: 524
Posted By cvicente22
Re: Perpetual License Renewal Not Showing

Hi Stamak,

As we've discussed on our DM - I've already coordinated your concern to our Avid Online store team.
Showing results 1 to 25 of 389
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