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Search: Posts Made By: jeffro
Forum: General Discussion Today, 10:44 AM
Replies: 58
Views: 3,173
Posted By jeffro
Re: "Access denied" when trying to post

Somewhat easier going through your account, but still a valid point. I added "Access Denied Error" as a Subject to the Contact Us form (linked at the bottom of this page). Didn't use this originally...
Forum: General Discussion Yesterday, 09:08 PM
Replies: 58
Views: 3,173
Posted By jeffro
Re: "Access denied" when trying to post

Sorry about that. Just tried a new thread as a test and that worked. If you can start a thread elsewhere I can move it for you. I'll check your account, but likely something related to the...
Forum: Pro Tools Yesterday, 11:18 AM
Replies: 10
Views: 223
Posted By jeffro
Re: Help on activation code not recived

An Activation/Redemption Code is used to add the software to your Avid account and deposit the licenses in your iLok account. If you bought the product from a reseller they would provide you with a...
Forum: Pro Tools 08-14-2022, 09:04 AM
Replies: 10
Views: 223
Posted By jeffro
Re: Help on activation code not recived

Sorry, you said "no license" so I thought you meant we did not deposit a license.

If you are signed into Avid Link with your my.avid.com username & password, just launch Pro Tools.

You can...
Forum: Pro Tools 08-13-2022, 10:18 PM
Replies: 10
Views: 223
Posted By jeffro
Re: Help on activation code not recived

Welcome to the community.

I checked your accounts using the email address used here - the product is in my.avid.com and the licenses were deposited to your iLok account on Aug 12. Are you looking...
Forum: Pro Tools 08-12-2022, 11:23 AM
Replies: 2
Views: 145
Posted By jeffro
Re: subscription lapse

There's a difference between Subscription and Perpetual licenses. In your case, checking my.avid.com/products (https://my.avid.com/products) > Pro Tools Studio shows Perpetual Product. You'll also...
Forum: Pro Tools 08-12-2022, 10:03 AM
Replies: 31
Views: 1,648
Posted By jeffro
Forum: Pro Tools 08-12-2022, 10:02 AM
Replies: 31
Views: 1,648
Posted By jeffro
Re: Automatically Copy Files on Import crash 2022.6 [PT-289727]

Understood, especially if in the middle of projects.
Forum: Pro Tools 08-11-2022, 12:33 PM
Replies: 4
Views: 176
Posted By jeffro
Re: Import Session Data not working properly PT 2022.6 Apple M1 Monterey

Unable to repro here. Can you please try resizing the Import Session Data window, or try adjusting your screen's resolution and reply back whether either affects this? Thanks.
Forum: Licensing & Accounts 08-10-2022, 11:45 PM
Replies: 7
Views: 330
Posted By jeffro
Re: No renewal warning emails.

Looks like your case was escalated and resolved by CS. I've asked the team to look into the lack of renewal notification.
Forum: Licensing & Accounts 08-10-2022, 11:37 PM
Replies: 2
Views: 147
Posted By jeffro
Re: Changed email address, licenses lost

Glad it's resolved, but might be a good idea to start a support case (if you haven't already) to review what happened. Licenses should not be lost just by changing an account's email address.
Forum: Pro Tools 08-10-2022, 11:19 PM
Replies: 31
Views: 1,648
Posted By jeffro
Re: Automatically Copy Files on Import crash 2022.6 [PT-289727]

Can those of you experiencing this issue please check your installed version? The fix is in 22.7.0.105 (just posted info about that here (https://duc.avid.com/showthread.php?p=2644193)). Please...
Forum: Pro Tools 08-10-2022, 11:05 PM
Replies: 11
Views: 1,821
Posted By jeffro
Re: Pro Tools 22.7.0.105

Okay, here's the scoop...

The PT release last week used build 104 which was lacking the 3 bug fixes listed in the Crashes & Errors section of the Pro Tools 2022.7 Release Notes...
Forum: Pro Tools 08-10-2022, 01:29 PM
Replies: 9
Views: 658
Posted By jeffro
Re: Default Output Bus 2022.7

Looks like only macOS users reporting this... any Windows users seeing it? It's now logged as PT-290371 so please reference that when you start a support case.
Forum: Licensing & Accounts 08-10-2022, 11:40 AM
Replies: 1
Views: 186
Posted By jeffro
Re: Falcon License expired

This change was announced back in January (https://duc.avid.com/showthread.php?t=418769), and there's a thread in the Virtual Instruments subforum (https://duc.avid.com/showthread.php?t=418809) and...
Forum: Pro Tools 08-09-2022, 08:00 PM
Replies: 11
Views: 1,821
Posted By jeffro
Re: Feature request section here vs AVID Link

Will break this out into a new thread and provide more info shortly...
Forum: Windows 08-09-2022, 07:57 PM
Replies: 24
Views: 3,089
Posted By jeffro
Re: Avid Link credentials issue?

Appreciate you following up to share that since it could help others - thank you!
Forum: General Discussion 08-09-2022, 07:54 PM
Replies: 58
Views: 3,173
Posted By jeffro
Re: "Access denied" when trying to post

Clearing cookies/etc. might seem to help, but Darryl is correct... it's the content that's triggering the error.

We've been getting changes made based on your examples, but there haven't been many...
Forum: Pro Tools 08-09-2022, 05:39 PM
Replies: 31
Views: 1,648
Posted By jeffro
Re: Automatically Copy Files on Import crash Protools 2022.6 [PT-289727]

Threads merged and sitcky'd. Looking into why this is still occurring despite the 'fixed' claim in the release notes.
Forum: Licensing & Accounts 08-09-2022, 05:24 PM
Replies: 3
Views: 169
Posted By jeffro
Re: No way to change Pro Tools subscription plan

Sorry for the difficulty reaching support. I checked your account and that shows the Support Center link isn't active so I have escalated this to get it fixed. In the meantime, you can Create A...
Forum: Licensing & Accounts 08-08-2022, 10:31 PM
Replies: 7
Views: 280
Posted By jeffro
Re: Pro Tools Studio Perpetual License Renewal

Thank you for being a long time customer! Even though we stopped selling new perpetual licenses with the April 2022 release we understood that some existing perpetual license owners might not want...
Forum: Licensing & Accounts 08-08-2022, 03:59 PM
Replies: 7
Views: 280
Posted By jeffro
Re: Avid Pro Tools Studio Perpetual License Renewal

Pro Tools Studio refers to the mid-tier software (previously just named Pro Tools). That's not dependent on a perpetual or subscription license type.
No, there isn't an 'upgrade to subscription'...
Forum: General Discussion 08-08-2022, 11:42 AM
Replies: 58
Views: 3,173
Posted By jeffro
Re: "Access denied" when trying to post

Audio and Video just drive the other pop-ups, so you can select Audio, then Pro Tools/etc. If you have a current product you could use your Access The Support Center link in my.avid.com...
Forum: Pro Tools 08-08-2022, 08:59 AM
Replies: 3
Views: 378
Posted By jeffro
Re: Please Fix Your Software

Playback does get interrupted during playback when connecting/disconnecting headphones as stated in avid.secure.force.com/pkb/articles/Troubleshooting/AAE-Error-6101...
Forum: Licensing & Accounts 08-05-2022, 09:40 AM
Replies: 7
Views: 280
Posted By jeffro
Re: pAvid Pro Tools Studio Perpetual License Renewal

That's not a new perpetual license, that's a renewal for existing perpetual license owners.

See the Pro Tools Tiers FAQ (https://avid.secure.force.com/pkb/articles/FAQ/Pro-Tools-Tiers) and Meet...
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