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Posts Made By:
EddieJones
Forum:
Artist Series
Yesterday, 10:08 AM
Replies:
7
Avid Artist Mix loosing connection when in touch mode
Views:
217
Posted By
EddieJones
Re: Avid Artist Mix loosing connection when in touch mode
Try this to see if the touch stays on in test mode https://avid.secure.force.com/pkb/articles/en_US/troubleshooting/en413911#:~:text=To%20put%20the%20surface%20into,the%20unit%20into%20test%20mode.
Forum:
Artist Series
07-02-2022, 07:31 AM
Replies:
10
Artist display turns blank after every single reboot
Views:
4,056
Posted By
EddieJones
Re: Artist display turns blank after every single reboot
First download and install EUCON 2022.4 as there have been many fixes since 2020. Then make sure the Mix shows up in EuControl and you have dragged it over to the my list(the displays should turn...
Forum:
Artist Series
07-01-2022, 01:33 PM
Replies:
5
Artist Mix and MacBook Pro M1 Connection Issue
Views:
228
Posted By
EddieJones
Re: Artist Mix and MacBook Pro M1 Connection Issue
Is this on a DHCP network(Router) or direct connection (169.x.x.x)?
If you turn on the surface and left it for 10+ mins does it finally show up?
Download the Discovery App (Bonjour) and see if...
Forum:
Artist Series
06-30-2022, 04:33 PM
Replies:
24
Artist Mix native M! Mac Logic Pro X support
Views:
764
Posted By
EddieJones
Re: Artist Mix native M! Mac Logic Pro X support
Thats the correct installer and all that should be checked is EuControl Software. Our Installer guy says that the installer is being disallowed to copy the files, that's why we suggested an...
Forum:
Artist Series
06-30-2022, 09:45 AM
Replies:
5
Artist Mix and MacBook Pro M1 Connection Issue
Views:
228
Posted By
EddieJones
Re: Artist Mix and MacBook Pro M1 Connection Issue
and how does it then lose connection?
Forum:
Avid S1, S3, Dock and Control App
06-27-2022, 05:18 PM
Replies:
18
EuCon - Key Commands - Not Working
Views:
791
Posted By
EddieJones
Re: EuCon - Key Commands - Not Working
The joys of OSX :-)
Forum:
Avid S1, S3, Dock and Control App
06-27-2022, 05:17 PM
Replies:
18
EuCon - Key Commands - Not Working
Views:
791
Posted By
EddieJones
Re: EuCon - Key Commands - Not Working
Right after focusing on the text App and sending the A, can you collect the logs and send to me?
Forum:
Avid S1, S3, Dock and Control App
06-27-2022, 04:55 PM
Replies:
18
EuCon - Key Commands - Not Working
Views:
791
Posted By
EddieJones
Re: EuCon - Key Commands - Not Working
There should be MClient and EuControl in the accessibility settings?
Forum:
Avid S1, S3, Dock and Control App
06-27-2022, 03:44 PM
Replies:
18
EuCon - Key Commands - Not Working
Views:
791
Posted By
EddieJones
Re: EuCon - Key Commands - Not Working
And you have tried to see if even the most basic key will get through to a text App ?
Forum:
Artist Series
06-27-2022, 12:14 PM
Replies:
24
Artist Mix native M! Mac Logic Pro X support
Views:
764
Posted By
EddieJones
Re: Artist Mix native M! Mac Logic Pro X support
Do you have any Antivirus software running? It looks like from the logs that the install files are not being allowed to be copied.
Forum:
Artist Series
06-27-2022, 10:31 AM
Replies:
24
Artist Mix native M! Mac Logic Pro X support
Views:
764
Posted By
EddieJones
Re: Artist Mix native M! Mac Logic Pro X support
I'll ask the installer guy to look at this log. Why are you installing both the External WS and EuControl? Can you try with just EuControl.
Forum:
Avid S1, S3, Dock and Control App
06-27-2022, 10:14 AM
Replies:
66
EuControl & Mac Studio
Views:
5,360
Posted By
EddieJones
Re: EuControl & Mac Studio
Do you have the case number?
Forum:
Avid S4/S6
06-20-2022, 10:44 AM
Replies:
16
Network periodic transmit error
Views:
1,342
Posted By
EddieJones
Re: Network periodic transmit error
There are many things that can cause a network error, so each issue/system should be treated independently. It's not a single bug.
Older MTMs (with M10 or M40 written between the softkeys)...
Forum:
Avid S4/S6
06-20-2022, 10:16 AM
Replies:
6
2022.4-Assignable knob question
Views:
277
Posted By
EddieJones
Re: 2022.4-Assignable knob question
Its a good idea (for things like pan and fader) Hard to implement for Inserts etc. I'll look into it
Forum:
Avid S4/S6
06-20-2022, 10:13 AM
Replies:
9
Expand Zones and Display Modules
Views:
3,266
Posted By
EddieJones
Re: Expand Zones and Display Modules
Sorry this is taking longer than expected. Its our case number GWSW-13905 so I can keep track.
Forum:
Avid S1, S3, Dock and Control App
06-20-2022, 10:03 AM
Replies:
1
S1 soft key to acces Cubase Quickcontrol
Views:
161
Posted By
EddieJones
Re: S1 soft key to acces Cubase Quickcontrol
One thing we could do quite easily is automatically go into Channel mode like we do with EQ and DYN knobs. Would that help?
Forum:
Avid S1, S3, Dock and Control App
06-20-2022, 09:52 AM
Replies:
66
EuControl & Mac Studio
Views:
5,360
Posted By
EddieJones
Re: EuControl & Mac Studio
Support is incorrect. Can someone please point me to who said this at Avid?
If it's not working then it's a bug, and we need to fix it. FYI We have been tracking some crashes of Avid Control and...
Forum:
Avid S1, S3, Dock and Control App
06-09-2022, 12:41 PM
Replies:
2
Sending MIDI from EuCon Devices
Views:
243
Posted By
EddieJones
Re: Sending MIDI from EuCon Devices
No easy way to do this unfortunately, sorry
Forum:
Avid S1, S3, Dock and Control App
06-09-2022, 12:38 PM
Replies:
1
Eucon don't remember my S3+Dock
Views:
171
Posted By
EddieJones
Re: Eucon don't remember my S3+Dock
Sounds like a corrupt file or something. Run the EUCON Installer and select remove all App and remove all prefs. Restart and reinstall.
Forum:
Avid S1, S3, Dock and Control App
06-09-2022, 12:37 PM
Replies:
1
Control App oddities
Views:
251
Posted By
EddieJones
Re: Control App oddities
Can you post an image or two
Forum:
Avid S1, S3, Dock and Control App
06-09-2022, 12:33 PM
Replies:
18
Cannot update Dock Firmware?!!
Views:
1,489
Posted By
EddieJones
Re: Cannot update Dock Firmware?!!
Please read the post from Avid just before yours....
Forum:
Avid S1, S3, Dock and Control App
06-09-2022, 12:26 PM
Replies:
1
Missing Sends details on control App
Views:
209
Posted By
EddieJones
Re: Missing Sends details on control App
This has been an elusive bug....if you can see what you did just before it might help us find it
Forum:
Avid S1, S3, Dock and Control App
06-09-2022, 12:17 PM
Replies:
2
Plugin keeps closing
Views:
256
Posted By
EddieJones
Re: Plugin keeps closing
Look at the pref on the general tab in EuControl that control this. The user guide will help too.
Forum:
System 5
06-01-2022, 10:11 AM
Replies:
1
is S5 compatible with Avid control and ipad Dock use?
Views:
552
Posted By
EddieJones
Re: is S5 compatible with Avid control and ipad Dock use?
No, they are completely different EUCON versions and wont work together, sorry
Forum:
Avid S1, S3, Dock and Control App
05-24-2022, 07:33 AM
Replies:
4
Dock Footpedal for Talkback in DADman
Views:
228
Posted By
EddieJones
Re: Dock Footpedal for Talkback in DADman
Sounds like a bug, I'll get QA to look into it.
Showing results 1 to 25 of 500
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