In my avid link says I have PT12.2 but no license
 

I have had Pro Tools for many years and never check my avid account.
I logged in yesterday and it appears I have Pro Tools Academic 12.2 and under my license for my PT9.

So I downloaded and it over wrote my PT11.

I open up PT12 and says I have no license for PT12.

How do I contact Avid to get this figured out?

Or anyone else can help? I don't see any thing on my ilok for pt12 only pt 9-11.

Thank you.

Re: In my avid link says I have PT12.2 but no license
 

You most likely need to uninstall 12 and install whatever version you have a license for. But, before you do that, open iLok Manager and look in the "Available" section to make sure you don't have a license for 12 that you never activated.