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-   -   License gone after update (https://duc.avid.com/showthread.php?t=417976)

JRembrandt 11-29-2021 01:49 AM

License gone after update
 
Hello,
I bought an upgrade plan for my perpetual EDU license and cannot find it neither in my iLok nor in my Avid account (only in Avid Link, but there I cannot activate it). And even worse my old license stopped working, so I am not able to get projects done. It's really urgent and to be honest I'm really frustrated with how Avid is handling customer support.
Hopefully someone is able to help me here?
Thank you!

jeffro 12-01-2021 10:24 PM

Re: License gone after update
 
Quote:

Originally Posted by JRembrandt (Post 2620563)
Hello,
I bought an upgrade plan for my perpetual EDU license and cannot find it neither in my iLok nor in my Avid account...

Welcome to the community.


Your account shows an active Software Updates + Support Plan and licenses deposited. If this is still unresolved please start a support case to provide your System ID and Order #. Thanks!


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