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-   -   "Maximum number of projects reached" (https://duc.avid.com/showthread.php?t=415225)

hennbot 05-03-2021 06:30 PM

"Maximum number of projects reached"
 
I am unable to back up to the cloud or initiate collaboration. Getting the "maximum number of projects reached" error which looks to be a popular one. Can someone please look into this for me? Thanks!

junkgear 05-04-2021 07:42 AM

Re: "Maximum number of projects reached"
 
Pro Tools First 2020.11.0 is not supported on Mac OS 11.2.3.
Log into your Avid account, download and install version 2021.3, which is qualified on that OS.

hennbot 05-04-2021 02:07 PM

Re: "Maximum number of projects reached"
 
Quote:

Originally Posted by junkgear (Post 2601267)
Pro Tools First 2020.11.0 is not supported on Mac OS 11.2.3.
Log into your Avid account, download and install version 2021.3, which is qualified on that OS.

I did the update and still am not able to upload to the cloud. I am using the subscription platform, Pro Tools Link, not First. When I try to back up the project to the cloud I get the "maximum number of projects for the account..." message, even though I've never saved a project before.

hennbot 05-04-2021 04:27 PM

Re: "Maximum number of projects reached"
 
Also seeing that Pro Tools is not showing up under "My Products", the only product listed is Avid link. So I have no system ID and thus cannot start a service ticket. Starting to lose my mind....

junkgear 05-05-2021 03:23 AM

Re: "Maximum number of projects reached"
 
If it's not showing up in My Products, then something either wasn't processed yet or payment wasn't processed for your subscription.
Avid Link is just a tool to monitor your Avid account, get the latest versions of installed Avid software plus other social and marketplace items. Any syncing of your projects will happen in Pro Tools itself.
Hang tight and I'll see if I can escalate this to find out what is going on with your account.

hennbot 05-05-2021 06:33 PM

Re: "Maximum number of projects reached"
 
Payment has certainly been processed, I've been a subscriber for a couple of years. Just now getting around to sharing etc.


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