Firmware install issues
 

Well purchased the pack, backed up my rigs and read the README file.

Pretty straight forward... Install the Expansion Pack EXE no issues

Then I Run the firmware updater and it asks for my codes put them in and then before I got the license agreement I get an app crash:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Avid Eleven Rack Updater.exe
Application Version: 2.0.0.0
Application Timestamp: 4d81dd0a
Fault Module Name: Avid Eleven Rack Updater.exe
Fault Module Version: 2.0.0.0
Fault Module Timestamp: 4d81dd0a
Exception Code: c0000005
Exception Offset: 00000000000259fc
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 9e42
Additional Information 2: 9e42e9324be75acf2841620547f579b9
Additional Information 3: cfd3
Additional Information 4: cfd38959c17d0d32088956251d3e64be

The R11 never enters the firmware update.

I deleted the firmware folder and then rebooted reran the setup the folder reappeared...I ran the firmware again this time it didn't ask me for activation or anything it just crashed again...

I have a top notch power machine. Top components never have an issue...I have never ever had a ProTools Crash or BlueScreen.

System has Windows 7 64 Bit SP1
PROTOOLS 9.02
IE 9 RTM (I never had the beta on the machine)

This machine has no other issues...

Suggestions?

Thanks
SBS

Re: Firmware install issues
 

Uninstall IE9. W7 will automatically replace it with IE8. install the ERXP. Confirm all is working well. Then if you need it, re-install IE9, but its still not Avid approved.

Re: Firmware install issues
 

and to uninstall IE9. Go to Control Panel > Programs And Features. Look at the LEFT-TOP and you will see "View Installed Updates" Click on "Windows Internet Explorer 9". Then Look at the tool bar and click Uninstall, or Right Click and choose Uninstall.

Re: Firmware install issues
 

Thanks man that was it.... I uninstalled it then ran the firmware and it installed perfectly. I then rebooted reinstalled 9 and fired up ProTools...The small sampling I took is awesome....The Marshall 45 is awesome..The RB Amps sound great as well ....

Thanks for all of your help and the videos you posted the other day...

SBS

Re: Firmware install issues
 

No problem dude, i had the same Prob with IE9. I also re-installed it after the ERXP, but just know in the future, if you purchase a new plugin and get the same problem on install, you may want to uninstall IE9, but hopefully everyone will get on board so IE9 is not an issue.

IE9 was just released on the 14th, so we gotta give em more time.

I actually dont use IE much anymore, except for sites like iLok.com, Chrome does better for me on most sites. Especially any Avid site.

Have fun, the rack+ ERXP is great!

Re: Firmware install issues
 

By the way, we have a document about the IE9 issue on the main page of this forum...:-)

Re: Firmware install issues
 

yeah i know ;)

Right here if anyone wants to see it Eleven Rack Expansion Pack (ERXP) Firmware Updater incompatible with IE9