Avid Pro Audio Community - system ID not accepted

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- - system ID not accepted (https://duc.avid.com/showthread.php?t=415056)

CHUCK ROCK

04-20-2021 02:52 PM

system ID not accepted

my system ID is not accepted. ! ! ! !

can not get in touch with a real human on the phone ! ! ! ! !

sw rec

04-20-2021 03:55 PM

Re: system ID not accepted

https://duc.avid.com/showthread.php?t=300050

jonathan jetter

04-20-2021 09:47 PM

Re: system ID not accepted

Happening to me too, for whatever that's worth.

DigiTechSupt

04-21-2021 11:15 AM

Re: system ID not accepted

Quote:

Originally Posted by CHUCK ROCK (Post 2600122)

my system ID is not accepted. ! ! ! !

can not get in touch with a real human on the phone ! ! ! ! !

Hello Chuck,

Pro Tools Software Update Plans and Subscriptions only include online (webcase) support. Please refer to https://www.avid.com/learn-and-suppo...-support-plans for this info. We checked your account and see that the Support Center link is not enabled so have reported this to our team to fix. We will start a support case on your behalf.

Best regards,
DTS

DigiTechSupt

04-21-2021 11:17 AM

Re: system ID not accepted

Quote:

Originally Posted by jonathan jetter (Post 2600151)

Happening to me too, for whatever that's worth.

Hello Jonathan,

Your Pro Tools Ultimate Update Plan is not showing the correct support entitlement. We have reported this to our team to fix it.

Best regards,
DTS

jonathan jetter

04-21-2021 07:55 PM

Re: system ID not accepted

Quote:

Originally Posted by DigiTechSupt (Post 2600207)

Hello Jonathan,

Your Pro Tools Ultimate Update Plan is not showing the correct support entitlement. We have reported this to our team to fix it.

Best regards,
DTS

Thanks- I appreciate it.

In the meantime though, filed a support ticket via web on 4/17.

Still no response as of yet.

Is that delay related to the same problem?

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