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-   -   Ilok Problem (https://duc.avid.com/showthread.php?t=359256)

Skar 10-04-2014 04:11 PM

Ilok Problem
 
Hey,

I have just activated my Pro Tools Express that came with the M-Audio M-track Quad audio interface.

Everything seems to be working good when I open it (Ilok works too). But then it randomly says "Ilok authorisation missing for Pro Tools 10". Pro Tools 10?! It's not even installed on my computer! It is brand new and the only avid software installed is Pro Tools Express.

Help please :-)

jbrown7282 10-09-2014 04:37 PM

Re: Ilok Problem
 
Thats strange..... Did you by chance ever install a Demo of PT 10???

DigiTechSupt 10-09-2014 05:26 PM

Re: Ilok Problem
 
Hello Skar and welcome to the Community.

Pro Tools Express is v10.x, so that error actually sounds correct (as far as the version number). I believe you should have a license bundle (with 2 licenses) for the Akai version of Pro Tools Express - check this in iLok License Manager.

The Akai version of Pro Tools Express is actually supported by InMusic, from the Pro Tools Express FAQ:
Quote:

Support and downloads for all of the Pro Tools Express software included with the InMusic Brands M-Audio and Akai interfaces is provided by InMusic, not by Avid. You can get downloads and help from their website here:
Installing and Authorizing Avid Pro Tools Express
http://www.inmusicbrands.com/ptex

On the M-Audio website, you can also find some technical help with this Knowledge Base article:
M-Audio M-Track - Setup with Pro Tools Express
Hope this helps,
JC


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