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-   -   OT: Chandler - Great customer service (https://duc.avid.com/showthread.php?t=98213)

pkcraft 02-23-2004 11:32 AM

OT: Chandler - Great customer service

This is off-topic, but I think it's a good idea to
tell others when I experience good (or bad) customer service
so that other people can make wise choices when
purchasing audio gear. My apologies of this is inappropriate.
Note that I have no interest whatsoever in Chandler..

I recently purchased a used Chandler mic-pre that
ended up malfunctioning. I contacted Chandler and
they agreed to fix this for me at no charge. I thought
this was pretty impressive as I am not the original
owner and don't have any registered warranty with the product.

I have no idea whether this is common practice for
them or not, but I thought it was a good indication
of their commitment to customer satisfaction.

Captain_Pants 02-23-2004 12:06 PM

Re: OT: Chandler - Great customer service
Well, I personally think this is good info.

I had a similar expierience with Shure on a KSM-27 mic. I was very impressed with thier service, and they sent me a whole new mic instead of fixing my old one.
And they sent me a bunch of extra Mic-Mount Shock Bands.

Cool cool.

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