Avid Pro Audio Community - unable to turn off auto-renewal

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- - unable to turn off auto-renewal (https://duc.avid.com/showthread.php?t=422526)

geeippy

11-22-2022 07:46 AM

unable to turn off auto-renewal

1 Attachment(s)

I have a monthly Pro Tools Artist subscription. However, I don't see the switch for turning off the auto-renewal. Plus I can't even see my current subscription listing at "View My Products" , I wish to stop the subscription. Please Attachment 16587

jeam25

11-22-2022 07:47 AM

Re: unable to turn off auto-renewal

Hi im gonna get you help !

cvicente22

11-28-2022 06:32 AM

Re: unable to turn off auto-renewal

Hi! I checked your account using the email that you're using here in DUC and your Pro Tools Artist is listed under the View My Products page. Please try to login using your yahoo account to turn off the auto renewal. Cheers!

https://my.avid.com/products#MyProducts

geeippy

12-20-2022 05:21 PM

Re: unable to turn off auto-renewal

Quote:

Originally Posted by cvicente22 (Post 2654349)

Thanks a lot cvicente!

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