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-   -   How to clean cloud storage ? (https://duc.avid.com/showthread.php?t=411250)

manu_katz 07-22-2020 02:54 PM

How to clean cloud storage ?
 
1 Attachment(s)
Hi there,

I began to use Pro Tools First without knowing that Projects are synchronized with cloud by default.

As I began to import a lot of WAV files in my project, the size of the project start to exceed the 1 Go cloud storage allocated size.

So I receive an email asking to increase the cloud storage size.

Then, I tried to stop synchronization but Pro Tools said to wait until the synchronization finish. But the sync couldn't end because there was no free space enabled !

I finished by erase the project but the datas seems to be always in the cloud because the percentage is still important (see the capture).

So, my question is the following : How can I clean the cloud storage ? Note than I have no more project synchronized now.

junkgear 07-23-2020 12:55 PM

Re: How to clean cloud storage ?
 
Have you tried deleting the project from within Pro Tools First?

When PTF starts and the project Dashboard is displayed, click on the down arrow on the right of the project and choose Delete.

Since you have manually deleted files and things are out of sync, it may not work. Give it a try and if it doesn't, post back here and I'll see if support can reset the account for you.

Southsidemusic 07-23-2020 01:28 PM

Re: How to clean cloud storage ?
 
And make sure you LOG OUT and Login to the cloud again after deleting the cloud files.

manu_katz 07-24-2020 04:03 AM

Re: How to clean cloud storage ?
 
1 Attachment(s)
Thanks for answering.

I can't load the selected project as I deleted it.

After having logged out / logged in from my account, I have the following message (see capture and here is the translated into english of the initial french message, by Google Translate) :

There is one or more projects that are not syncing with the cloud stored in your project cache that you cannot access because your cloud plan has expired. Click "Learn more ..." to learn how to renew your cloud plan.

EDIT : Then, is it possible to see if support can reset the account for me ?

junkgear 07-24-2020 08:20 AM

Re: How to clean cloud storage ?
 
I can escalate, although I believe that when they reset your account, you lose all projects you may have.

manu_katz 07-25-2020 11:46 AM

Re: How to clean cloud storage ?
 
No problem, at the moment, I have no more projects in the cloud. Only local projects.

My local projects won't be deleted??

manu_katz 08-14-2020 06:13 AM

Re: How to clean cloud storage ?
 
Quote:

Originally Posted by junkgear (Post 2573426)
I can escalate, although I believe that when they reset your account, you lose all projects you may have.

Hi junkgear. Any news from AVID about cleaning my cloud storage ?

junkgear 08-14-2020 12:34 PM

Re: How to clean cloud storage ?
 
Quote:

Originally Posted by manu_katz (Post 2575013)
Hi junkgear. Any news from AVID about cleaning my cloud storage ?

I didn't realize this was still an open issue for you.
I'll escalate it again and hopefully someone from Avid can reach out and help you clear them.

manu_katz 08-15-2020 03:47 PM

Re: How to clean cloud storage ?
 
Quote:

Originally Posted by junkgear (Post 2575036)
I didn't realize this was still an open issue for you.
I'll escalate it again and hopefully someone from Avid can reach out and help you clear them.

Thanks ! Waiting and hoping...

junkgear 08-16-2020 01:47 PM

Re: How to clean cloud storage ?
 
Quote:

Originally Posted by manu_katz (Post 2575112)
Thanks ! Waiting and hoping...

They said they started a case for this. I would assume you would hear something soon.


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