iLok PACE error message
 

As of last night I started getting these messages:

Error, missing PACE authorization for "Pro Tools". Please re-insert your iLok or re-connect to your cloud session in the next 5 minutes or you must save and quit.

I changed nothing, did nothing... All I had was an open session, left to go out to dinner, came back and that was the message waiting for me.

This morning I fired up a session and got the same message. I followed this KB: https://avid.secure.force.com/pkb/ar...ols&popup=true

And my license is active and on-line and valid until 12/21...

Why would this have staretd all of a sudden last night? Internet issues?

Re: iLok PACE error message
 

Now I'm getting a pop-up telling me I have to activate my license?? I've been using it for 6 months?

Popup says - "Restore your iLok Cloud Session, The most recent uso of this software as authorized by a lices on the iLok Cloud for iLock account "my account name", if you need to activate or purchase a license lcick the activate button..."..

Why is this happening? I have changed nothing and it's been running fine since december 2020...

Only thing I did was last week upgrade to PT 2021 and Big Sur.

Re: iLok PACE error message
 

If you want reliability use an iLok.

Re: iLok PACE error message
 

Same here. This has happened to me several times in the recent past. I believe that the issue lies with iLok's servers.

Re: iLok PACE error message -HELP!!!!
 

I am now dead in the water... PT will not open at all...

Re: iLok PACE error message
 

I am getting the same message. I also have a physical ILok in my Mac. Any ideas? On ILOK account it is saying old cloud session is being closed and a new one is being opened and the licenses are being chosen. This may take some time. I have 44 licenses. Why is this happening now? Everything was fine. Are the ILOK servers having issues? Dead in water...

Re: iLok PACE error message
 

Same error here. Mid Premix for a dub Tuesday. sigh. Forget cloud - am now attempting to transfer onto my ilok - and its saying "server error" and won't transfer the licenses. PACE sh***ing the bed again. Not PT related, even non PT lic's stuck.
Dead in the water swell.. sigh.

Re: iLok PACE error message
 

Good to see I'm not the only one! And yes, having a USB iLok is great, I have an iLok1, which isn't compatible... Seeing how we're in 2021, I figure iLok has redundancy across their data centers and didn't see the need of having a local USB iLok. So that suggestion doesn't help those of us who are currently dead in the water..

Well, at least I'm not the only one... I guess that's comforting to some degree.

Re: iLok PACE error message
 

Yup, same here, says opening the iLok Cloud session, and it can take some time... Reaching about 80% then it chokes and dies.

Re: iLok PACE error message
 

I use physical iloks, but had this same thing happen to me recently. Had to re-sync the iloks in ilok license manager.