Eucon Artist Mix not being recognized
 

Hello everyone,

I've been using Eucon Artist Mix on and off for a few years. When I updated my Pro Tools Ultra to 2021.12 and EuControl 2021.10.1.29, the Artist mix does show up on Eucontrol setting window, but it disappears when I drag it to the "My Surfaces" window. When I go to Pro Tools peripheral setup/Ethernet controllers to enable Artist Mix, it won't come up on any of the 7 controller list.

I've also run hardware test on the unit. Other than 2 of my faders being faulty, everything seems to check out. My iPad works via wifi, but I do miss having physical fader.

Is it possible to downgrade its firmware? I believe I had updated it to the latest from Avid sometime last year and it was working until now.

Thanks so much in advance!

Pro Tools Ultra w/ Scarlet 18i20 3rd gen on Mac mini 2018 w/ 16GB ram, 3.2 GHz 6-Core Intel Core i7

Re: Eucon Artist Mix not being recognized
 

You don't enable Ethernet in PT, and the Surfaces don't show up there. Just check the EUCON box.

Re: Eucon Artist Mix not being recognized
 

Have you had any luck getting your Mix to work? I'm having the same issue with my Artist Control. Are you running Monterey?

Re: Eucon Artist Mix not being recognized
 

This is not firmware and most likely not the OS version but a network issue. Pleas describe how the units are being connected to the Mac?