PT 8 crash (AppHangB1)
 

Hola!

I need find a solution to this problem:

I happends allllll the time, I think 4 or 5 times a day...
The problem is that pro tools crash and windows 7 show me this information:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: ProToolsLE.exe
Application Version: 8.0.3.258
Application Timestamp: 4b8f028c
Hang Signature: 39b8
Hang Type: 0
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 11274
Additional Hang Signature 1: 39b82b1a8e7b43cdf2f3487f22f803c7
Additional Hang Signature 2: 4354
Additional Hang Signature 3: 435404ca48661b6334797df5b9ea85f8
Additional Hang Signature 4: 39b8
Additional Hang Signature 5: 39b82b1a8e7b43cdf2f3487f22f803c7
Additional Hang Signature 6: 4354
Additional Hang Signature 7: 435404ca48661b6334797df5b9ea85f8



I don´t know how to fix it, I copy down a sandra report, I have configurated my pc following the Digi web page information (windows 7).
I use Texas intruments chip (1394)and I have a vienna key (Vsl Products)

I don´t have Ilock drivers installed.

Pro tools le 8.03 cs2, windows ultimate 7 x64(IE8 disable), Digidesign 003 RACK.




SANDRA REPORT

SiSoftware Sandra

Computer
Model : System manufacturer System Product Name
Workgroup : WORKGROUP
Host Name : lamandolina-pc
User : La Mandolina

Processor
Model : Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Speed : 2.8GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 8 threads sharing

Computer
Mainboard : Asus P6T
BIOS : AMI 1201 02/24/2010
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 6GB DIMM DDR3

Chipset
Model : ASUS X58 I/O Hub
Front Side Bus Speed : 2x 2.41GHz (4.82GHz)

Chipset
Model : Intel Core CPU Generic Non-Core Registers
Front Side Bus Speed : 2x 2.41GHz (4.82GHz)
Total Memory : 6GB DIMM DDR3
Memory Bus Speed : 2x 536MHz (1GHz)

Memory Module(s)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)

Video System
Video Adapter : NVIDIA GeForce 9800 GT (2x 112 SM4.0 1.4GHz, 2x 512MB DDR3 2x900MHz, PCIe 2.00 x16)

Graphics Processor
Adapter : NVIDIA GeForce 9800 GT (2x112SP 14C 1.5GHz, 2x512MB 2x900MHz)
Adapter : NVIDIA GeForce 9800 GT (2x495.6MB 2x900MHz)

Storage Devices
WDC WD5000AAKS-00D2B0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (C:) (F:)
WDC WD5000AAKS-00D2B0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (E:)
WDC WD1001FALS-00E8B0 (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 932GB (D:) (H:)
KingstonDataTraveler 2.0 4GB (USB) : 4GB (I:)
ATAPI iHAS122 A (SATA150, DVD+-RW, CD-RW, 2MB Cache) : 695MB (G:)

Logical Storage Devices
SISTEMA 1 (C:) : 146GB (NTFS) @ WDC WD5000AAKS-00D2B0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
LIBRERIAS 2 (E:) : 466GB (NTFS) @ WDC WD5000AAKS-00D2B0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
DISCO 3 (D:) : 834GB (NTFS) @ WDC WD1001FALS-00E8B0 (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Removable Drive (I:) : 4GB (FAT32) @ KingstonDataTraveler 2.0 4GB (USB)
LIBRERIAS 1 (F:) : 319GB (NTFS) @ WDC WD5000AAKS-00D2B0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
PROYECTOS 3 (H:) : 98GB (NTFS) @ WDC WD1001FALS-00E8B0 (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
3.5" 1.44MB (A:) : N/A
Audio CD (G:) : 0bytes (CDFS) @ ATAPI iHAS122 A (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS LPC Interface Controller
LPC Legacy Controller 1 : T0 A5-13h
Audio Device : ASUS HD Audio Controller
Audio Codec : Realtek Semiconductor 888 High Definition Audio
Disk Controller : ASUS 4 port SATA IDE Controller
Disk Controller : ASUS 2 port SATA IDE Controller
Disk Controller : ASUS JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : ASUS USB UHCI Controller #4
USB Controller 2 : ASUS USB UHCI Controller #5
USB Controller 3 : ASUS USB UHCI Controller #6
USB Controller 4 : ASUS USB EHCI Controller #2
USB Controller 5 : ASUS USB UHCI Controller #1
USB Controller 6 : ASUS USB UHCI Controller #2
USB Controller 7 : ASUS USB UHCI Controller #3
USB Controller 8 : ASUS USB EHCI Controller #1
FireWire/1394 Controller 1 : ASUS 3403h
FireWire/1394 Controller 2 : TI XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link)
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Peripherals
Media Player : Kingston DataTraveler 2.0 (3.73GB)

Network Services

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

Re: PT 8 crash (AppHangB1)
 

Most likely has to do with you have 64-bit OS?

Re: PT 8 crash (AppHangB1)
 

A few things to try.
Try starting PT with only the the PT included plugins. or no plugins "shift" at startup
Would help to post a list of which third-party plugins you are using.
Install the latest iLOK drivers?
People have had trouble with Nvidia cards, you cound try uninstallling the Nvidia drivers and using the windows generic driver.

Re: PT 8 crash (AppHangB1)
 

Thanks for the advices!
I use only altiverb and vienna ensemble pro plugins, I knew that it was better not to install LOOOOTTTS of plugins, about nvidia cards, do I need to download drivers from the net??

I found that working with vienna ensemble pro, PT works better than loading allllll the libraries on It, I have just this bug and I really want to fix it, I louse a lot of time rebooting the pc and loading all the samples into the ram...
(I am composing a film score right now and every saved minute is important..)

A few months ago (when I began to use PT) I used to have a 3 or 4 seconds delay when I played PT with video tracks...I solved it changing the default audio device (windows audio), I think perhaps It is conected with Nvidia drivers problems..could it be? do you know which are the nvidia drivers problem???
I have change to standard VGA Graphics adapter but the screem resolution is really bad,,,,I uninstall all nvidia drivers but still can choose Geforce 9800 GT (microsoft corporation - WDDM v 1.1)...are these the generic divers ?????
Do you know another configuration for nvidia problems???

Thanks!

Pablo