Re: Carbon - How to renew? Perpetual or subscription?
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The Pro Tools Ultimate license is located in your Avid account under Products Not Yet Downloaded. If it's not there contact Avid. |
Re: Carbon - How to renew? Perpetual or subscription?
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Re: Carbon - How to renew? Perpetual or subscription?
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Re: Carbon - How to renew? Perpetual or subscription?
This is the reply I got from Avid:
"Since your license is expiring in 3 days, you may purchase a Pro Tools | Carbon Pro Tools Subscription renewal. Since you have purchased from a reseller, you should purchase a renewal through a reseller as well. " So it looks like until the subscription expires you don't have a perpetual, you're actually under the subscription plan. It would (hopefully) convert into perpetual only if you let it expire. |
Re: Carbon - How to renew? Perpetual or subscription?
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Sent from my SM-G998U using Tapatalk |
Re: Carbon - How to renew? Perpetual or subscription?
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Sent from my SM-G998U using Tapatalk |
Re: Carbon - How to renew? Perpetual or subscription?
It's still kinda weird.
The reseller has 3 update packages for standard PT (and same 3 for Ultimate) : 1) Update & Support Plan Renewal 198$ 2) Update & Support Plan Reinstatement 257$ 3) Subscription renewal 317$ They're telling me I have a subscription licence at the moment so I would have to buy pack3. It's more than 100$ more thank pack 1 but I actually own the software, it just didn't convert to perpetual yet.. I probably would just let it expire and purchase plan 1 (there's should be a 30 days window as stated here: https://sforce.co/3eMRK3c) Even reinstatement (plan2) is still 60 bucks less than subscription (Plan3). I think it's very dumb and confusing. |
Re: Carbon - How to renew? Perpetual or subscription?
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Re: Carbon - How to renew? Perpetual or subscription?
Hey all, I'll reply back with more detail once I am back in the office, but lemme TRY to quell some of the confusion...
The parachute, as one of you stated earlier, did not deploy. There is a bug logged and IT is working on it. For now, ALL of you should have PT Ultimate Perp in your Products Not Downloaded section of your My Avid account. Once the parachute is patched... you will have the option to renew the parachute Subscription OR let it stay in a Perpetual license state. While it is perpetual, you currently will have the option to renew the subscription at any point in time. Also, since you all received a Perpetual Ultimate license, you will also have the option to renew the Support contract to continue receiving software updates, plugins and support. I'll be back in the office tomorrow, so let me know any specific questions you have and I'll try to address them. Mark |
Re: Carbon - How to renew? Perpetual or subscription?
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