Re: Carbon - How to renew? Perpetual or subscription?
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Re: Carbon - How to renew? Perpetual or subscription?
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Re: Carbon - How to renew? Perpetual or subscription?
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I personally have an expired Carbon License that has no easy way of just getting up to date. Yes I also have an Ultimate license but that should have no impact on me not being able to update my Carbon License. And yes there is a specific "Carbon" license! |
Re: Carbon - How to renew? Perpetual or subscription?
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For example because I chose the 1 year extension on my current Ultimate Perpetual Annual "Updates Support" plan AS opposed to opting for the Carbon bundled Reg/now Studio 1 YEAR SUBSCRIPTION license I have no option for a Carbon Studio license in my account |
Re: Carbon - How to renew? Perpetual or subscription?
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Thank God for Chad Evans, audio ninja extrodinaire! The seller is a really great guy who mixes here in town, too, so at *every step* along the way we were tag-teaming the CS responses and contradictions. It was during this time that Avid support said (among other things) that 1) the Carbon hardware couldn't be sold as used, 2) and later "ok - the Carbon can be sold as used, but not the software" Avid stuck to "the license could NOT be transferred under any circumstance" so we said to transfer the hardware. Later Avid's narrative changed to say the original Carbon seller had "decided to do something different" - that was patently false because he was told by Avid that he could not transfer the license, no matter what. I feel for everyone's pain, and I still feel like we were shorted the Carbon's license. YMMV |
Re: Carbon - How to renew? Perpetual or subscription?
I believe it's too complex, it should be simple and straight forward with a button inside our account that says "renew support".
Anyway this is what I gathered from customer support: Please be informed that Avid does not offer renewal for Pro Tool Carbon Subscription. Pro Tools Carbon Renewal is only available through your preferred reseller as "Pro Tools | Carbon ™PT Software Renewal. And then, when I told them it was a bit anachronistic they added: The Pro Tools Ultimate can renew from Avid but the Pro Tools Studio parachute with Carbon can be only renewed from the reseller. Please Avid, make it easier. I emailed Vintage King to see if they can supply me with the license... stil la big pain |
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