Protools 12 license disappeared on iLok
 

/I just see I post in the wrong section/
Mod's you can deleted this one. I make a new one in the right section, sorry


Hello,

So we are re-installing our software in 1 of our control rooms. And suddenly after installing sound toys v5. Protools don't find any license on one of my Iloks. I bought Protools 9 some years ago from scratch and upgraded to 10/11/12 by a upgrade plan. Everything worked great like till this morning. I had 1 hard drive with OS X 10.8 with PT10 and 1 hard drive with OS X 10.10 with PT12. This worked great for couple of months.
Today we re-installed the 10.10 disk (upgrading PT12.3 to PT12.4) and here is everything go strange and not working anymore.

I got 2 iloks.
Ilok1 - pt9 to 10/11/12 upgrade plan (upgrade plan is actived) but no sign of a license of PT software

Ilok2 - Pt8 m-powered to 10/11/12 upgrade plan) everything is fine.

Even in the Application Manager under "licensing", Protools stated : "not actived" ... But in my AVID account on the web everythings is ok.

I re-actived the upgrade plan on the ilok1 but nothing...

So what's happing and who do I contact to get this sorted out. Monday we need to be up and running!

Re: Protools 12 license disappeared on iLok
 

Check what I've wrote here - > http://duc.avid.com/showthread.php?t=377253

Hope it helps.