Can't Open 2022.9....Help?
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Just downloaded. I have an Ultimate Perpetual license, viewable as active on iLOK .com registered to one of my iLOKS.
Upon trying to open the new update, I am receiving the attached error message. I have never used PT Studio or whatever it's called. Any help appreciated, much work to do today.... |
Re: Can't Open 2022.9....Help?
I'll check your account/license...
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Re: Can't Open 2022.9....Help?
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Just launched after a restart and it went to iLOK and said I had no licenses to activate.... |
Re: Can't Open 2022.9....Help?
The Pro Tools Studio license is the perpetual parachute from the expired Subscription included with your Carbon. Make sure that's not activated, then Synchronize your iLok and try launching 2022.9 again (I did a manual license sync to make sure your licenses are aligned with your Upgrade Plan).
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Re: Can't Open 2022.9....Help?
I'll start up a support case to get more info to make sure we're looking at the right account, iLok, etc.
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Re: Can't Open 2022.9....Help? / iLok issues!
Just chiming in here to say I'm having the same problem.
My details: Pro Tools Studio / MacMini 2018 / Big Sur (11.7) Essentially the same thing happened when I tried to launch 2022.9 after having been successfully working in 2022.7 all day. My Pro Tools Studio annual upgrade/support plan was just renewed in August. And now my iLok account (on both app and web) is showing either expired or missing Avid assets. The expiration date is listed as the date *just* before my renewal, so it seems to have rolled back to that date. And now my Pro Tools is tanked until this is resolved. Help! |
Re: Can't Open 2022.9....Help? / iLok issues!
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Re: Can't Open 2022.9....Help? / iLok issues!
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I will note that about 1.5-2 hours prior to this I did submit a ticket on iLok.com. Not sure if that had anything to do with it, but thought I'd mention it. |
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