Avid Complete Plug-In Bundle expired on a renewed Pro Tools Ultimate Update Plan
 

A couple of weeks back I renewed my annual support plan for Ultimate, which all went through fine. I only just noticed however that the Complete Plugin Bundle did NOT renew. In iLok manager I pressed the refresth button, which renewed the Falcon license (which I never used) but said the Plugin Bundle was "pending".

What's going on here? Thanks for any help.

Re: Avid Complete Plugin Bundle not renewing
 

I have the EXACT same problem. I just called support. I renewed my annual support plan as I do every year, but now all my Avid Pro plug-ins are going to expire tomorrow (!). I need them. :mad:

Re: Avid Complete Plug Ins Bundle, I can't renew my subscription
 

I have the same problem. Paid for my annual renewal. My Avid Complete Plug In Bundle is going to expire tomorrow. Tried to Refresh Subscriptions. Didn't work.

Re: Avid Complete Plug Ins Bundle, I can't renew my subscription
 

I have the same problem. The bundle runs out tomorrow even though I’m fully paid up. Also tried to refresh.


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Re: Avid Complete Plugin Bundle not refreshed on a renewed Pro Tools Ultimate Update
 

Same here!!!


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Re: Avid Complete Plugin Bundle not refreshed on a renewed Pro Tools Ultimate Update
 

Here is my case number. 04150696. It’s says it’s queued.


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Re: Avid Complete Plugi-In Bundle expired on a renewed Pro Tools Ultimate Update Plan
 

We had a mix of issues across 2 threads so I cleaned these up... a couple were expired Avid Complete Plug-In Bundle subscriptions and Pro Tools Ultimate Update Plans which explains why the bundle licenses were expired.

I'm looking into these recent reports for the plug-in bundle expiring on a renewed Pro Tools Ultimate Update Plan and will follow up via support cases. If you have a current Pro Tools Ultimate Update Plan I'd recommend that you enable the Publisher License ID column in iLok License Manager to check your licenses for the System ID which should match your product in my.avid.com/products or Avid Link.

Re: Avid Complete Plugi-In Bundle expired on a renewed Pro Tools Ultimate Update Plan
 

Thanks Jeffo - I've just replied to your support ticket. I have no Publisher ID on my Plugin Bundle at all.

Maybe that's a cause of the problem many of us seem to be having? Does anyone else have this field blank? (Thanks to all who posted btw).

Re: Avid Complete Plugi-In Bundle expired on a renewed Pro Tools Ultimate Update Plan
 

A public thanks to Jeffro who manually just got mine up and running again - all fixed in a few hours, can't argue with that :)

Re: Avid Complete Plugi-In Bundle expired on a renewed Pro Tools Ultimate Update Plan
 

Jeffro rocks again! Got my renewal fixed with no downtime. Thank you. :D

Never knew there was a column with my System ID in it on iLok. Cool.