Avid Pro Audio Community - Seriously Digi... you need to EDUCATE YOUR STAFF

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Avid Pro Audio Community (https://duc.avid.com/index.php)

- 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) (https://duc.avid.com/forumdisplay.php?f=15)

- - Seriously Digi... you need to EDUCATE YOUR STAFF (https://duc.avid.com/showthread.php?t=258907)

ilovemyssl

11-10-2009 12:46 AM

Seriously Digi... you need to EDUCATE YOUR STAFF

Digi folks... i am embarrased on your behalf at how little your staff know your product line, and the information contained on your website.

I've been trying for 2 days to upgrade my DVTK2 + MPTK2 to the CPTK, as per your website that states that there is a "Special upgrade price" for those who own both TK's.

NOT ONE PERSON that i have spoken to via email or phone had ANY CLUE as to what i was talking about...

Please take a minute to read this thread: http://duc.digidesign.com/showthread.php?t=258701

I wasted 15 minutes on an international phone call because your team didn't know a thing.

The sad thing is, I'm not the only one who has experienced this.

nod25

11-10-2009 02:27 AM

Re: Seriously Digi... you need to EDUCATE YOUR STAFF

Dude, relax. We're in Australia-we don't count.

Avid and Toontrack have the same Atlas. Australia doesn't exist.

ilovemyssl

11-10-2009 03:35 AM

Re: Seriously Digi... you need to EDUCATE YOUR STAFF

Yeh... i am relaxed man... i'm not trying to be harsh.. just truthful.

It shouldn't matter where you live... if a company sells a product, its staff should know about it - That's all there is to it.

Anyway, i spoke with Digi's US webstore people and they didn't know anything about it either.

I stand by my comment 100% - Digi need to educate their staff! :-)

RussUK

11-10-2009 08:56 AM

Re: Seriously Digi... you need to EDUCATE YOUR STAFF

Quote:

Originally Posted by nod25 (Post 1493872)

Dude, relax. We're in Australia-we don't count.

Avid and Toontrack have the same Atlas. Australia doesn't exist.

Where is Australia? :D

Keybeeetsss

11-10-2009 09:05 AM

Re: Seriously Digi... you need to EDUCATE YOUR STAFF

Quote:

Originally Posted by ilovemyssl (Post 1493836)

The sad thing is, I'm not the only one who has experienced this.

I've been sayin this for some time now but U know I'm not takin seriously;)

Quote:

Originally Posted by RussUK (Post 1494046)

Where is Australia? :D

& Russ com'on... U know thatz down by Florida & Puerta Rico where things like planes & boats always seem to disappear:D

RussUK

11-10-2009 09:12 AM

Re: Seriously Digi... you need to EDUCATE YOUR STAFF

Quote:

Originally Posted by Keybeeetsss (Post 1494055)

I've been sayin this for some time now but U know I'm not takin seriously;)

& Russ com'on... U know thatz down by Florida & Puerta Rico where things like planes & boats always seem to disappear:D

I was been ignorant I subsequently looked it up, capital city Vienna.

Keybeeetsss

11-10-2009 09:14 AM

Re: Seriously Digi... you need to EDUCATE YOUR STAFF

Quote:

Originally Posted by RussUK (Post 1494061)

I was been ignorant I subsequently looked it up, capital city Vienna.

:D Yes...

DigiTechSupt

11-10-2009 10:43 AM

Re: Seriously Digi... you need to EDUCATE YOUR STAFF

I'm looking into what happened with this now. Please stand by while I get all the details.

nod25

11-10-2009 02:08 PM

Re: Seriously Digi... you need to EDUCATE YOUR STAFF

Quote:

Originally Posted by RussUK (Post 1494046)

Where is Australia? :D

Quote:

Originally Posted by Keybeeetsss (Post 1494055)

Russ com'on... U know thatz down by Florida & Puerta Rico where things like planes & boats always seem to disappear:D

Quote:

Originally Posted by RussUK (Post 1494061)

I was been ignorant I subsequently looked it up, capital city Vienna.

LOL you guys are killin' me here!!! :rolleyes: :D

We're Australia — home of the long white cloud. Ahhhhh, no wait, that's not right...

We're Australia — land of the great white cloud. Ahhhhh, no, still not right...

We're Australia — home of the great white shark. Hmmmmm, getting closer I think...

:-)

barlevy

11-10-2009 02:22 PM

Re: Seriously Digi... you need to EDUCATE YOUR STAFF

+1

i'm interested in this upgrading too

shame there's no one to talk to about this

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