PACE iLok Error stops PT from booting
 

I tried to open Pro Tools toady and got the error:

"Error,missing PACE authorization for "Pro Tools". Please insert the necessary iLok or rejoin your your iCloud session and restart Pro Tools". ///my only choice at that point is to click "OK" which quits the Pro Tools start up.

My iLok 3 is plugged in and it shows up in the iLok Manager as working.

I tried moving it to a different USB slot and restarting my mac. Same result.

Nothing that I can see has changed since I ran a session yesterday.

PT 2021.7 Mac OS 10.15.7 2018 Mac Mini 3.2 GHz 6 core i7 23GB RAM

Thanks for any ideas,

Joe

Joe

Re: PACE iLok Error stops PT from booting
 

If you open the iLok License Manager app, do you see a Pro Tools license somewhere? Ideally it should be on your iLok, but also check in "All Licenses"

Re: PACE iLok Error stops PT from booting
 

Sorry for the trouble. iLok status is good, and your licenses look correct on your iLok. avid.secure.force.com/pkb/articles/Error_Message/missing-PACE-authorization-for-Pro-Tools has the basic steps to troubleshoot. I started a support case to try and assist. Pls check your email and reply to the case notice. Thanks!

Re: PACE iLok Error stops PT from booting
 

Yep it's there Pro Tools Ultimate perpetual

I also have a current support plan

iLok account is up to date as is my ZDT

Re: PACE iLok Error stops PT from booting
 

OK

Jeffro is a rock star.

Turns out I had an empty iLok iCloud session open which was confusing the system.

I would have never figured that one out.

FANTASTIC help.

Now, back to work!

Smile

Joe

Re: PACE iLok Error stops PT from booting
 

Glad that solved it! I'll update the KB article to include this info.

Missing Pace Authorization HELP!
 

when I started up protools I suddenly got the message:

Error missing PACE authorization for "ProTools". Please insert the necessay iLok or rejoin your cloud session and restart Pro Tools"

I changed nothing from yesterday and it worked all great always in last 15 years of protools - anyone having the same problem?
I checken with ilok License Manager the license is on the ilok

I used different cables and hubs, blue light of the ilok is on.. what could this be! I need to finish some work..!!

thx for your help

Macbook Pro (15inch 2019), 2.4 Ghz Intel Core i9, 32GB Ram
Mojave 10.14.6., Protools 2021.6.0

Re: Missing Pace Authorization HELP!
 

Update: moved my license to my cloud and now it works again - but I want it on my ilok
all my other licenses work from my ilok..

Re: Missing Pace Authorization HELP!
 

I had some strange behaviour from Pace last night, about 10-12 hours ago; there was an alert every few minutes saying 'Error trying to authorize your Pro Tools license with iLok cloud'. Strange thing is, PT continued to work. I've had a few episodes with my iLok Cloud license not working before, but that resulted in PT not working and quitting.

Eventually I restarted the mac, and no more errors. I suspect I could have just opened iLok License Manager and closed and reopened the so-called iLok Cloud Session. It's worked before.

I'd expect if you move the license back to the iLok key, it will be OK again.
Added: Remember to 'close the ilok Cloud session' from the file menu in ILM.

Re: Missing Pace Authorization HELP!
 

Good advice from Ben (thanks). Merged your thread with a similar one from yesterday - closing an unused iLok Cloud session (all license were on their iLok USB Key) solved it. I updated avid.secure.force.com/pkb/articles/Error_Message/missing-PACE-authorization-for-Pro-Tools with this info.