Avid Pro Audio Community - License not deposited into iLok license manager

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- - License not deposited into iLok license manager (https://duc.avid.com/showthread.php?t=418475)

Johnstjr31

01-06-2022 10:50 AM

License not deposited into iLok license manager

I have purchased pro tools, received academic eligibility, and linked my ilok account to Avid, but I never received a license code or a license was never deposited into my ilok license manager. It seems others are experiencing this issue within this last week as well. Has anyone received support on this issue from Avid yet? I have made a case (case number: 04330650), but haven't heard back yet.

Darryl Ramm

01-06-2022 11:56 AM

Re: License not deposited into iLok license manager

I know it's not what you are asking but if you post your case number here that may help Avid folks who see this check up on your case.

Johnstjr31

01-06-2022 12:22 PM

Re: License not deposited into iLok license manager

Thanks for the tip!

jeffro

01-06-2022 01:31 PM

Re: License not deposited into iLok license manager

Quote:

Originally Posted by Johnstjr31 (Post 2624693)

...case number: 04330650...

Welcome to the community. I escalated your case so please watch for a case notice email.

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