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-   -   S3 Display font size problem (https://duc.avid.com/showthread.php?t=381060)

hj0102 05-19-2016 01:19 AM

S3 Display font size problem
 
1 Attachment(s)
Hello,

It was working fine till yesterday, but font size has been changed as picture. OS is 10.11.4, Eucon version 3.4.11171610.

It happened same when I install Eucon 3.2 on El Capitan. After I go back to 10.9.5 and 3.2 works fine. However, after I checked that there's 3.4 which supports 10.11. Upgrade both. However, it happens again.

Any idea? Thanks in advance

hj0102 05-19-2016 01:20 PM

Re: S3 Display font size problem
 
Somehow, it is normal today. I will keep posting if that happens again. Only difference is PT control isn't connected today. I will do it later today.

Mark Ziebarth 05-22-2016 01:45 AM

Re: S3 Display font size problem
 
In the app set file there's the possibility to set the font size via a simple text editor. I did it for the soft keys pages in the PT Control app. Worked fine.

Kyle Splittgerber 05-22-2016 06:41 PM

Re: S3 Display font size problem
 
Quote:

Originally Posted by hj0102 (Post 2358031)
Hello,

It was working fine till yesterday, but font size has been changed as picture. OS is 10.11.4, Eucon version 3.4.11171610.

It happened same when I install Eucon 3.2 on El Capitan. After I go back to 10.9.5 and 3.2 works fine. However, after I checked that there's 3.4 which supports 10.11. Upgrade both. However, it happens again.

Any idea? Thanks in advance

This will happen when you have two monitors and the EuControl Settings window is dragged to the second monitor. It happens because the drawing for the OLEDs is happening at a different resolution on the second display before being pushed down to S3. The workaround is easy:

1. In EuControl Settings, move S3 from "My Surfaces" to "All Surfaces" list
2. Drag EuControl Settings window back to your computer's primary display
3. Move S3 from "All Surfaces" back to "My Surfaces" list

If you always keep EuControl Settings on your main computer's display this issue should not occur again.

hj0102 05-30-2016 03:25 PM

Re: S3 Display font size problem
 
Thanks,

It happened again, but after I turn on MC Transport it back to normal. I guess if there's control for font size, it will be nice.

Thanks

Kyle Splittgerber 06-01-2016 07:20 PM

Re: S3 Display font size problem
 
Quote:

Originally Posted by hj0102 (Post 2360661)
Thanks,

It happened again, but after I turn on MC Transport it back to normal. I guess if there's control for font size, it will be nice.

Thanks

Do you have two monitors? That's where we've seen this issue. And if so, which monitor do you have the EuControl Settings window on?

hj0102 06-05-2016 05:44 PM

Re: S3 Display font size problem
 
I have 4K, 29" wide monitors. When this thing happens, I just turn off 4k and back on. I hope there's simple solution on control. thanks

Kyle Splittgerber 06-06-2016 12:08 PM

Re: S3 Display font size problem
 
Quote:

Originally Posted by hj0102 (Post 2362040)
I have 4K, 29" wide monitors. When this thing happens, I just turn off 4k and back on. I hope there's simple solution on control. thanks

Simple solution is mentioned in my first post. Is that not working?

jyang 08-06-2016 08:39 AM

Re: S3 Display font size problem
 
Just wanted to add to this that I am also experiencing this bug, and Kyle's workaround fixes the issue. 10.11.3 on an Retina Macbook Pro with a secondary display vs HDMI.

I move the Eucontrol settings to my laptop's display and remove the unit and it automatically re-adds itself and is fine.

Annoyingly though I have to do this everytime I load it up as I use an external monitor as my main display so the Eucontrol window defaults to this one. Be great to see this fixed in an update soon!

littlesicily 01-03-2019 09:15 AM

Re: S3 Display font size problem
 
Quote:

Originally Posted by Kyle Splittgerber (Post 2358902)
This will happen when you have two monitors and the EuControl Settings window is dragged to the second monitor. It happens because the drawing for the OLEDs is happening at a different resolution on the second display before being pushed down to S3. The workaround is easy:

1. In EuControl Settings, move S3 from "My Surfaces" to "All Surfaces" list
2. Drag EuControl Settings window back to your computer's primary display
3. Move S3 from "All Surfaces" back to "My Surfaces" list

If you always keep EuControl Settings on your main computer's display this issue should not occur again.

This error just started for me the other day. I do have two monitors. I'm not sure I understood these instructions. Nothing changed for me and font is still very small.
EuControl 3.7.0.138 on OS 10.14.2. PT 2018.12


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