Pro Tools 12 isn't in my Avid account after I purchased an upgrade
 

Hi,
purchased the AnnualUpgrade plan (PT11-PT12) but did not get any iLok license nor can I see the software in my AVID account………
Did get two purchase confirmation eMails though………
help needed

best
Walter


--note for those that purchased from the Avid store, you should then go into My Products and Subscriptions in your Avid account and click on your Upgrade Plan product to select your previous license to complete the upgrade. See http://avid.force.com/pkb/articles/h...ActivationCard for more info. -j

Re: Where is my license/ upgrade plan PT12
 

log on to your Avid account and click on the Products not yet downloaded link

Re: Where is my license/ upgrade plan PT12
 

thanks,
and yes, of course I did:
…… No products found!!

any other ideas?

Re: Where is my license/ upgrade plan PT12
 

Couldn't find your info using your community email. Did you get an activation code with your purchase? If so, use that at https://www.avid.com/redemption

Re: Where is my license/ upgrade plan PT12
 

Hi Jeffro,
thanks for getting back.

No redemption code here……
got another email with a "nice" copy of the Invoice (from ARVATO System!)
what I have:
Invoice No. 1000231079
Order ID: 4695130

maybe that could help

mail(at)walter-rohrbach.ch

thanks
Walter

Re: Where is my license/ upgrade plan PT12
 

same exact thing just happened to me. waiting to hear back from support.

Re: Where is my license/ upgrade plan PT12
 

thanks AVID
account has been updated, iLok license is available now.

took 3 days :o …… but it's ok now
best Walter

Pro Tools 12 isn't in my Avid account after I purchased an upgrade
 

12 hours now, got the purchase emails straight away, opened a case, still waiting.

its seems common, and quite useless. are the avid accounts stored on a vic20 perhaps?

Re: bought update, got no software or licence
 

I just bought mine and don't have anything either.

Re: Where is my license/ upgrade plan PT12
 

This is pretty disheartening. I seem to be having the same issue.