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-   -   Mac no longer sees Eleven Rack (https://duc.avid.com/showthread.php?t=418682)

fredley 01-22-2022 09:15 AM

Mac no longer sees Eleven Rack
 
I'm running Catalina 10.15.7 on a 2014 MacBook Pro. Yesterday, everything worked fine using my Eleven Rack as an audio interface. Today, my Mac no longer sees the ER as an audio interface. It doesn't show up in the Audio/Midi setup. The weird thing is that I can still use the ER editor to manipulate everything on the ER. Before they released the drivers for Catalina, my ER editor did not work. Why does everything work with the editor but it no longer sees ER as an audio interface? (I did try uninstalling and re-installing the drivers - no difference.) Any ideas?

JFreak 01-22-2022 09:19 AM

Re: Mac no longer sees Eleven Rack
 
Hi, welcome to rthe community.

https://pbs.twimg.com/media/FJsiDyTX...pg&name=medium

Darryl Ramm 01-22-2022 10:53 AM

Re: Mac no longer sees Eleven Rack
 
The MIDI control used by the Eleven Rack is quite separate from the audio driver.

What if anything have you changed?

Does AUDIO/MIDI setup show the Eleven Rack as an audio device?

Likely reasons the audio device may not show up are…

1. You installed a driver yet did not approve its install in the security preference panel. The option to do that goes away after 30 minutes, rerun the driver install and approve its install.

2. You allow the computer to sleep/suspend with the Eleven Rack attached and powered on. That is working as badly as designed, You cannot do that, make sure your Mac is properly optimized to not sleep/suspend (and don’t close the lid to cause it to).

3. The Eleven Rack has a hardware problem. But try other USB ports on the computer.

Maybe you did #2 then #1?

Darryl Ramm 01-22-2022 11:00 AM

Re: Mac no longer sees Eleven Rack
 
Quote:

Originally Posted by JFreak (Post 2626162)

A attempted spark of Finish humor?

JFreak 01-22-2022 11:24 AM

Re: Mac no longer sees Eleven Rack
 
whoopsie, mistake in copy and paste. my bad. slight problem on my wrists and hands now..

https://avid.secure.force.com/pkb/ar...n-Rack-Drivers

fredley 01-22-2022 12:51 PM

Re: Mac no longer sees Eleven Rack
 
Quote:

Originally Posted by Darryl Ramm (Post 2626171)
The MIDI control used by the Eleven Rack is quite separate from the audio driver.

What if anything have you changed?

Does AUDIO/MIDI setup show the Eleven Rack as an audio device?

Likely reasons the audio device may not show up are…

1. You installed a driver yet did not approve its install in the security preference panel. The option to do that goes away after 30 minutes, rerun the driver install and approve its install.

Wow! I did not know about this security preference time-out! Thanks, that did the trick! :-)

Darryl Ramm 01-22-2022 01:03 PM

Re: Mac no longer sees Eleven Rack
 
Great! And yes welcome to DUC.

The timeout especially tricks lots of folks. I wish Apple did something like a greyed out list of past install attempts there, with a note to try to reinstall.

And on behalf of everybody on DUC I apologize for you having to see a Finish cartoon :-)


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