Avid Pro Audio Community

Avid Pro Audio Community (https://duc.avid.com/index.php)
-   Licensing & Accounts (https://duc.avid.com/forumdisplay.php?f=143)
-   -   Annual Subscription: Standard to Ultimate? (https://duc.avid.com/showthread.php?t=415667)

chetland 06-08-2021 09:53 AM

Annual Subscription: Standard to Ultimate?
 
Does anyone know:

I am about six months into my current annual subscription, paid monthly, for PT Standard. I just upgraded to PT Ultimate, annual subscription, paid in advance.

How can I cancel my subscription to PT Standard? Or am I stuck paying for it? I assumed I would be able to sort it out in my Avid account portal but see now that was a bad assumption.

Thanks for any knowledge.

chetland 06-10-2021 11:32 PM

Re: Annual Subscription: Standard to Ultimate?
 
Damn, was really hoping some Avid rep would pop in here & be like “let me help you out”. Ha ha

jeffro 06-11-2021 12:01 AM

Re: Annual Subscription: Standard to Ultimate?
 
Sounds like you bought a second subscription since there isn't an upgrade path between subscriptions. Please start a support case via Access The Support Center > Equipment in my.avid.com to provide Avid CS with your account info and System IDs to see what can be done. Thanks!

chetland 06-22-2021 10:11 AM

Re: Annual Subscription: Standard to Ultimate?
 
Did that and the case is resolved. Thank you for your help.


All times are GMT -7. The time now is 04:01 PM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com