system ID not accepted
my system ID is not accepted. ! ! ! !
can not get in touch with a real human on the phone ! ! ! ! ! |
Re: system ID not accepted
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Re: system ID not accepted
Happening to me too, for whatever that's worth.
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Re: system ID not accepted
Quote:
Pro Tools Software Update Plans and Subscriptions only include online (webcase) support. Please refer to https://www.avid.com/learn-and-suppo...-support-plans for this info. We checked your account and see that the Support Center link is not enabled so have reported this to our team to fix. We will start a support case on your behalf. Best regards, DTS |
Re: system ID not accepted
Quote:
Your Pro Tools Ultimate Update Plan is not showing the correct support entitlement. We have reported this to our team to fix it. Best regards, DTS |
Re: system ID not accepted
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In the meantime though, filed a support ticket via web on 4/17. Still no response as of yet. Is that delay related to the same problem? |
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