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-   -   Video Engine won't initialize in PT 2021.6 (https://duc.avid.com/showthread.php?t=415880)

DAPG 06-24-2021 01:57 PM

Video Engine won't initialize in PT 2021.6
 
After installing 2021.6, when I try to open a session the video engine won't initialize. Any suggestions? Reverted back to previous PT version until I can figure this out.

Obsidian Dragon 06-24-2021 02:09 PM

Re: 2021.6 - Video Engine won't initialize
 
Are you using an M1 (Apple Silicon) Mac? If so, this is a known compatibility issue as stated in the compatibility notes for this release.

DAPG 06-24-2021 02:20 PM

Re: 2021.6 - Video Engine won't initialize
 
No, using 2019 Mac Pro.

indeloon85 06-24-2021 02:27 PM

Re: 2021.6 - Video Engine won't initialize
 
Same issue here on a 2018 MBP running Mojave 10.14.6

jeffro 06-24-2021 02:31 PM

Re: 2021.6 - Video Engine won't initialize
 
Are you using a Standard (non-admin) account? If so can you login with an Admin account and try again?

indeloon85 06-24-2021 02:47 PM

Re: 2021.6 - Video Engine won't initialize
 
Yup! Swapping to an Admin account fixed it! So something with a standard account that doesn’t allow

jeffro 06-24-2021 03:25 PM

Re: 2021.6 - Video Engine won't initialize
 
Thanks for confirming! You should be able to switch back to your Standard User account now.

From the PT 2021.6 Read Me...

“Error launching video engine” reported with non-admin accounts. (UME-1631)
An “Error launching video engine” message may be encountered when enabling the Video Engine (Setup > Playback Engine) with
non-admin accounts after installing Pro Tools. If you encounter this message, switch to an administrator account, launch Pro Tools, and
enable the Video Engine, then switch back to the non-admin account.

DAPG 06-25-2021 07:08 AM

Re: 2021.6 - Video Engine won't initialize
 
Confirmed. Going to the admin account fixed it. Thanks!!!!

jeffro 06-25-2021 11:41 AM

Re: 2021.6 - Video Engine won't initialize
 
Quote:

Originally Posted by DAPG (Post 2605453)
Confirmed. Going to the admin account fixed it. Thanks!!!!

Glad to hear that! Added this to our KB:
avid.secure.force.com/pkb/articles/Troubleshooting/Pro-Tools-Video-Engine-fails-to-launch

Obsidian Dragon 06-25-2021 07:26 PM

Re: Video Engine won't initialize in PT 2021.6
 
To clarify, this solves the issue for Intel-based Macs. Per the requirements and compatibility documentation, the M1-based Macs still cannot run the video engine. Right?


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