PlayCell is just an empty black window [XUJAM-190]
 

Has anyone encountered a problem with playcell?
I installed PT latest update along with the both downloads of playcell via avid link.

When I insert playcell I get an empty black window.
All my other virtual instruments work fine after this update.



Mac pro 2013
Monterey latest update.

Re: playcell
 

Me too.
I'm guessing it has to do with ilok license missing. But then, we should be getting a ilok error, not a black window.

I have Groovecell and Synthcell licenses in ilok manager, I think they were just placed there when they came out, I activated synthcell back then, and it worked. It still works. I'm guessing it might be the same w/Playcell, and they just forgot to give us the licenses. Looked for anything on avid.com, without any luck.

Re: playcell
 

I am sure Avid will fix this.
Thanks for the reply

Re: playcell
 

Yes same issue here. Just a black box. I also suspect the lack of an iLok asset, like the other “cell” VIs have.


Sent from my iPhone using Tapatalk

Re: playcell
 

FYI

PlayCell Palette Series

PlayCell graphics are not loading, and plugin presets are not writing. (XUJAM-190) This issue has been identified as an intermittent permissions issue and a fix is in the works which will be posted ASAP. Current workaround:
Delete the ~/Users/XXX/Documents/Pro Tools/Plug-In Settings/PlayCell folder
Launch PT and insert PlayCell, close
Reinstall Palette Series

Re: playcell
 

Thanks for the fix. Worked very nicely.
(Except the Palette installer has some strange behaviours; no installer window on launch, progress bar looks like it's freezing before completing. Looks a bit half-done.)

Re: playcell
 

I have the same problem and will try the workaround.

Re: playcell
 

I got it to work with the workaround described above. It is not totally useless, but clearly aimed at getting some quick results with very limited resources and editing possibilities. A beginners toy, basically.

Re: playcell
 

So this isn't a modern Sample Cell? :rolleyes:

Re: playcell
 

Good question re SampleCell. Guessing the graphics issue is only on the Mac side as it works fine here on Windows 11:o

Re: playcell
 

Same but with mine's it's all the Avid instruments.

Re: playcell
 

I have the same problem: I found this: https://avid.secure.force.com/pkb/ar...-Release-Notes

I tried what they suggested:
- Delete the ~/Users/XXX/Documents/Pro Tools/Plug-In Settings/PlayCell folder
- Launch PT and insert PlayCell, close
- Reinstall Palette Series

PlayCell works - BUT I cannot reload the Palette :-( MyAvid says I've already downloaded it.

Re: playcell
 

Same workaround mentioned earlier in the thread. Worked for me. And I re-downloaded the Palette installer from Avid/Myproducts/Protools/downloads just fine.

Re: playcell
 

This issue with the workaround was included in our release notes. You can download the installer from my.avid.com/products > Pro Tools > VIEW... and run that again.

Re: PlayCell is just an empty black window [XUJAM-190]
 

Don't know what I'm missing here, but I haven't been able to get any of the "cell" instruments to show anything other than a black window. I've tried re-downloading all 3 instruments from My Avid account. I'm not getting a ~/Users/XXX/Documents/Pro Tools/Plug-In Settings/PlayCell folder installed, otherwise, I would try the "workaround" specified in the release notes (Released March 24, 2023). The new release notes (Released March 30, 2023) led me to believe that the bug was fixed, but when the issue remained, I tried the re-download/re-install process. Still to no avail.

Avid guys...What am I missing?

Thanks!

Re: PlayCell is just an empty black window [XUJAM-190]
 

After messing with it - Playcell will open but the presets are blank.
I have an existing session with a playcell instance where I somehow saved it with a preset - and it loads the preset - but the browser is still blank.
Very strange.

Re: PlayCell is just an empty black window [XUJAM-190]
 

Unapproved due to forum rules and posting guidelines

Re: PlayCell is just an empty black window [XUJAM-190]
 

Hi all !


I am on Windows 10 and I have the same issue with Synt cell and Groove cell :rolleyes: