Avid Pro Audio Community

Avid Pro Audio Community (https://duc.avid.com/index.php)
-   Avid S1, S3, Dock and Control App (https://duc.avid.com/forumdisplay.php?f=135)
-   -   EuCon crashes overnight, every night (https://duc.avid.com/showthread.php?t=420950)

Eric Lambert 08-17-2022 03:22 PM

Re: EuCon crashes overnight, every night
 
Quote:

Originally Posted by EddieJones (Post 2644740)
Can you first try with the tablet on.....then if it starts crashing again try running EuControl in Rosetta mode and report back. If it doesn't crash in Rosetta mode then we know of this issue.

I've kept the Fire tablet on for the past few days now and not experienced a crash. My other habits are the same: turning the monitor off regularly, keeping the iPad turned on (it's also running the Control app -- the Fire is piggybacked on top of the S1 whereas the iPad is configured as a 2nd device in EuControl).

The only thing that has changed recently is an OS update (to 12.5 from the previous version of Monterey) and last week Avid Link updated ProTools to a newer build of 2022.7.0.

EddieJones 08-17-2022 06:38 PM

Re: EuCon crashes overnight, every night
 
It could be OSX update then...they change a lot of things each release.

thebeatless 08-17-2022 06:45 PM

Re: EuCon crashes overnight, every night
 
EuCon has been crashing for me since 2022.4. It happens all day and overnight. Like I've said before, Rosetta helps but it's still far from perfect. When I reach for a button or fader, there's a 50/50 chance that it will work. This is all since getting a Mac studio Ultra.https://duc.avid.com/images/smilies/mad.gif

EddieJones 08-17-2022 08:40 PM

Re: EuCon crashes overnight, every night
 
Quote:

Originally Posted by thebeatless (Post 2644778)
EuCon has been crashing for me since 2022.4. It happens all day and overnight. Like I've said before, Rosetta helps but it's still far from perfect. When I reach for a button or fader, there's a 50/50 chance that it will work. This is all since getting a Mac studio Ultra.https://duc.avid.com/images/smilies/mad.gif

If it's that bad, then the logs will help. Please use the Collect logs option from the EuControl menu and upload them somewhere and send me a PM with link. Others(and our testers) do not see it like that, so there must be something else up on your system. I presume you have tried a full uninstall, reboot and reinstall, inc. checking remove all prefs?

Edit: If this all started since getting the Mac Studio.....did you do a migrate? This has known issues.

Eric Lambert 08-20-2022 01:46 PM

Re: EuCon crashes overnight, every night
 
Quote:

Originally Posted by EddieJones (Post 2644782)
Please use the Collect logs option from the EuControl menu

Eddie: I'd asked about this above but didn't see a response. Can you explain where the "Collect Logs" option is? For some reason I don't see it.

mattrixx 08-20-2022 06:46 PM

Re: EuCon crashes overnight, every night
 
You can find the logs files at -->

Mac:
/Library/Logs/Avid/EuCon
EuControl.log
MC_Client.log
Pro Tools_EuCon.log

/Library/Logs/Avid/S6
WSControl.log

Win:
C:\Users\UserName\AppData\Local\Avid\Logs\S6
WSControl.log

C:\Users\UserName\AppData\Local\Avid\Logs\EUCON
ProTools_EuCon.log
MC_Client.log
EuControl.log

EddieJones 08-20-2022 09:00 PM

Re: EuCon crashes overnight, every night
 
Quote:

Originally Posted by Eric Lambert (Post 2644981)
Eddie: I'd asked about this above but didn't see a response. Can you explain where the "Collect Logs" option is? For some reason I don't see it.

Right click the EuControl notification icon to show its menu. Its one of the items.

mattrixx 08-20-2022 09:10 PM

Re: EuCon crashes overnight, every night
 
https://www.evernote.com/l/AKxsnY6Qr...WbwB/image.png

Eric Lambert 08-22-2022 04:02 PM

Re: EuCon crashes overnight, every night
 
Silly me. I've looked at that menu 1,000 times and (apparently) never noticed that function. Thanks!

Eric Lambert 08-22-2022 04:03 PM

Re: EuCon crashes overnight, every night
 
I have to say though... I've still not had a EuCon crash since upgrading the OS to 12.5.1. Seems that that took care of whatever was causing the issue.


All times are GMT -7. The time now is 01:49 PM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com