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-   -   EuCon crashes overnight, every night (https://duc.avid.com/showthread.php?t=420950)

EddieJones 08-09-2022 11:49 AM

Re: EuCon crashes overnight, every night
 
Quote:

Originally Posted by Eric Lambert (Post 2644066)
I've been testing it for weeks, natively and also w/ Rosetta, but nothing is improved. It still crashes often.

EuCon is still version 2022.4, so no updates in quite a while. I can't be the only person this is happening to.

Can I clarify...is this overnight(as per this thread) or in general. What crashes, just Avid Control?

marsian 08-09-2022 02:41 PM

Re: EuCon crashes overnight, every night
 
...sorry,
but when I read Erics first post, it seems to be very clear what he means.

Btw. I don't have that problem on macOS 10.14.6, with an old MacPro.


Best
Maik

EddieJones 08-09-2022 03:06 PM

Re: EuCon crashes overnight, every night
 
OK, so its overnight. Something must be happening during the night.....is there a virus checker running? Updates? Its hard to tell. If you collect the logs(from the EuControl Icon) that may help.

Eric Lambert 08-11-2022 05:36 PM

Re: EuCon crashes overnight, every night
 
Quote:

Originally Posted by EddieJones (Post 2644080)
OK, so its overnight. Something must be happening during the night.....is there a virus checker running? Updates? Its hard to tell. If you collect the logs(from the EuControl Icon) that may help.

No virus software. No auto updates. I keep the system pretty slim and without much happening automatically. The only thing that happens overnight is: 1) the screensaver comes on after an hour of inactivity, 2) I turn my monitor off.

I noticed today that EuCon actually froze during the day -- not overnight -- and all that I'd done was turn the monitor off. When I came back an hour later, EuCon was frozen. I've had this monitor for a couple years without issue, though the computer is new.

I'd be happy to check the logs. Where can I find them? I wasn't sure what you meant by "from the EuControl Icon."

Eric Lambert 08-11-2022 05:38 PM

Re: EuCon crashes overnight, every night
 
Quote:

Originally Posted by EddieJones (Post 2644069)
Can I clarify...is this overnight(as per this thread) or in general. What crashes, just Avid Control?

The EuControl app crashes. When I click the EuControl icon in my dock it doesn't respond. Hitting Option-Command-Escape shows that EuControl isn't responding and I have to force quite.

Eric Lambert 08-11-2022 05:39 PM

Re: EuCon crashes overnight, every night
 
Quote:

Originally Posted by marsian (Post 2644077)
...sorry,
but when I read Erics first post, it seems to be very clear what he means.

Btw. I don't have that problem on macOS 10.14.6, with an old MacPro.


Best
Maik

I didn't have this issue with the previous Mac either.

EddieJones 08-11-2022 07:09 PM

Re: EuCon crashes overnight, every night
 
This is useful info. We draw the OLED screens in an off window. Some have seen this as with 3 screens it sometimes appears. I wonder if turning the monitor off is causing issues with this. I'll try and reproduce here first. How many monitors do you have?

Eric Lambert 08-12-2022 12:28 AM

Re: EuCon crashes overnight, every night
 
Quote:

Originally Posted by EddieJones (Post 2644289)
This is useful info. We draw the OLED screens in an off window. Some have seen this as with 3 screens it sometimes appears. I wonder if turning the monitor off is causing issues with this. I'll try and reproduce here first. How many monitors do you have?

One computer monitor and one TV (as an extended desktop, not a mirror of the primary monitor). The TV is typically turned off.

Eric Lambert 08-15-2022 04:49 PM

Re: EuCon crashes overnight, every night
 
It hasn't crashed these past two days, and I've been turning the monitor off as usual.

One thing that's potentially different: the Amazon Fire, which I use on top of my S1, has been turned off. I think. I noticed just now that it was off, so maybe it's been off the entire two days and that's played a role in the lack of crashes...?

I'll make sure the Fire is on tonight and see how it goes tomorrow and the next day.

EddieJones 08-17-2022 10:07 AM

Re: EuCon crashes overnight, every night
 
Can you first try with the tablet on.....then if it starts crashing again try running EuControl in Rosetta mode and report back. If it doesn't crash in Rosetta mode then we know of this issue.


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