Avid Pro Audio Community

Avid Pro Audio Community (https://duc.avid.com/index.php)
-   Pro Tools 10 (https://duc.avid.com/forumdisplay.php?f=91)
-   -   The license Pro Tools 10+9 Bundle [Avid] requires surrender of the following licenses (https://duc.avid.com/showthread.php?t=338503)

Kin3tix 05-06-2013 11:48 AM

The license Pro Tools 10+9 Bundle [Avid] requires surrender of the following licenses
 
1 Attachment(s)
Hi,

i have bought MBox-Pro Tools 9 bundle and installed everything ... so it worked.
I got a "no cost upgrade to pro tools 10" email from Avid.

After i downloaded and activated, i got this message on Ilok

The license Pro Tools 10+9 Bundle [Avid] requires surrender of the following licenses.
License required for surrender

Product Company Last known iLok location
Pro Tools 9 Avid Not found on any known iLoks
1 licenses required for surrender appear to be missing. You must download the missing license or synchronize your iLoks before downloading the selected license(s).
Note that licenses that are part of a bundle may not be surrendered unless the bundle is surrendered.


my ilok is connected, what i have to do ?

Chief Technician 05-06-2013 07:15 PM

Re: The license Pro Tools 10+9 Bundle [Avid] requires surrender of the following lice
 
Have you installed the iLok client helper and iLok extensions? That screenshot says the iLok is not connected.


All times are GMT -7. The time now is 11:51 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com