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-   -   Yearly support renewal for perpetual Ultimate license (https://duc.avid.com/showthread.php?t=404052)

uptheoctave 04-01-2019 06:13 AM

Yearly support renewal for perpetual Ultimate license
 
I am still waiting for Avid to respond to me about what it going on, through the official support portal.
It is very, very frustrating to deal with Avid support.

Southsidemusic 04-01-2019 06:17 AM

Re: Yearly support renewal for perpetual Ultimate license
 
I will escalate this thread to support and hopefully both of you will get that resolved asap :-)

Hang tight!

uptheoctave 04-01-2019 05:11 PM

Re: Yearly support renewal for perpetual Ultimate license
 
Quote:

Originally Posted by Southsidemusic (Post 2520839)
I will escalate this thread to support and hopefully both of you will get that resolved asap :-)

Hang tight!

Thanks, but it is not going well.

I've been trying to call them for 40 mins now.
On hold, then got through to a person who immediately hung up.
Back on hold again now.

It is a complete disaster- $400 a year for basically a complete lack of support.

uptheoctave 04-02-2019 04:32 AM

Re: Yearly support renewal for perpetual Ultimate license
 
FYI Avid have finally pulled their finger out and fixed my issue.
I had to spend about $40 in phone calls to do it.

jeffro 04-09-2019 02:23 PM

Re: Yearly support renewal for perpetual Ultimate license
 
Thank you for renewing and sorry that it was a frustrating experience. Escalating your case to management for review to see how we can improve the process.


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