Yearly support renewal for perpetual Ultimate license
I am still waiting for Avid to respond to me about what it going on, through the official support portal.
It is very, very frustrating to deal with Avid support. |
Re: Yearly support renewal for perpetual Ultimate license
I will escalate this thread to support and hopefully both of you will get that resolved asap :-)
Hang tight! |
Re: Yearly support renewal for perpetual Ultimate license
Quote:
I've been trying to call them for 40 mins now. On hold, then got through to a person who immediately hung up. Back on hold again now. It is a complete disaster- $400 a year for basically a complete lack of support. |
Re: Yearly support renewal for perpetual Ultimate license
FYI Avid have finally pulled their finger out and fixed my issue.
I had to spend about $40 in phone calls to do it. |
Re: Yearly support renewal for perpetual Ultimate license
Thank you for renewing and sorry that it was a frustrating experience. Escalating your case to management for review to see how we can improve the process.
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