New laptop, issues launching protools - now issues with Ilok after re-install
 

In my Ilok account I have a license for protools 10/11/12. I've downloaded version 12.8.3. When try to start the software it does not recognize my iLok and only gives me the option to quit. In my Ilok license manager I can see that the Ilok is connected and has the license.

Re: New laptop, issues launching protools - now issues with Ilok after re-install
 

Maybe this software is beyond my license.

Under my products I see:
Academic License 12.5.2, however the download links for the software do not function.

In the download center I see:
12.6 and 12.3.10.

Is the 12.3.10 the highest version of the software which I can currently download with my license?

Re: New laptop, issues launching protools - now issues with Ilok after re-install
 

I've tried to install 12.3.10, however it says the software is incompatible with my computer.

Re: New laptop, issues launching protools - now issues with Ilok after re-install
 

Its tough to help when we have zero detail on the computer or interface:o Since your license is for PT 12.5.2, that is the version you need to try(assuming its compatible with your OS, which you never mention).

Re: New laptop, issues launching protools - now issues with Ilok after re-install
 

Compatibility info here.

Re: New laptop, issues launching protools - now issues with Ilok after re-install
 

I am running MacOS Big Sur version 11.5.1 on the Macbook Pro M1 2020. Does this mean that my version of protools is officially defunct?

Re: New laptop, issues launching protools - now issues with Ilok after re-install
 

Yes, PT12 will not run on Big Sur