ProTools License Gone Missing During Reinstatment
 

Hi!

I just bought a reinstatement plan through Sweetwater and all was going well until I tried to apply that upgrade and support plan to my old Perpetual License in my "My Products" Page.

As I clicked the button there was an "internal server error" and now my old ProTools License has disappeared and not been replaced with a new one in my iLok License Manager.

Although I now have the Avid Complete Plug In Bundle and HEAT, so I assume that the ProTools license just never made it to my account. I also submitted a support ticket.

Any help?
Thanks in advance!

Re: ProTools License Gone Missing During Reinstatment
 

I have the same question. The system ID is gone after payment processed. I have 2 perpetual licenses and now it only allows me to activate the one which is already activated.

Not sure if I misunderstood anything, will file query and update here as soon as there's any reply from Avid.

Re: ProTools License Gone Missing During Reinstatment
 

Update, able to update the license 2 mins ago, I just kept pressing the update button, until it manages to update. Guess you'll be able to update it now, should be some problem in their server.

Re: ProTools License Gone Missing During Reinstatment
 

Still have not found a solution. No Pro Tools license in my account, only complete plug in bundle and HEAT

Re: ProTools License Gone Missing During Reinstatment
 

Hi, welcome to the community.

Please post your case number here and as soon as jeffro sees this thread he may be able to help you

Re: ProTools License Gone Missing During Reinstatment
 

Welcome to the community.

Sorry for the trouble. I checked in on your case and it looks like this has been resolved with an update from the CS rep. Please check your email and reply there if needed.

Re: ProTools License Gone Missing During Reinstatment
 

I see that your case was updated and I triple-checked your accounts to confirm your product and licenses are all correct.