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-   -   Registration problems - unable to extend Update Plan or get 3P plugins (http://duc.avid.com/showthread.php?t=413451)

Cowboy Bob 01-01-2021 03:54 PM

Registration problems - unable to extend Update Plan or get 3P plugins
 
Title says it all. I love this thing. Sound quality is really good, IMO, and the hybrid engine is a really clever implementation.

However...

I tried three times to register the damn thing and it kept failing. Yes I opened a ticket. Third time it took, but it would not let me extend my perpetual license as I had planned. It kept telling me I wasn’t qualified to extend. Don’t get that. I am current until like the end of ‘21.

Ok not a huge thing I guess, so now I have a license of HEAT, and the complete plugin bundle, but none of the bonus software. I already have most of the plugins from the complete bundle, except for like the “Pro” series..(Pro multiband comp etc.) and I do like Smack on certain sources though.

I wasn’t sure if it had to be registered before firing it up to allow firmware update. I guess not, because after two failed attempts at registering I said screw it, let’s see if it’ll run. It does, and does so very well.

The long and short of it is; I think I got it registered, but I got none of the additional software that was supposed to come with it.

K Roche 01-02-2021 11:50 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by Cowboy Bob (Post 2589053)
Title says it all. I love this thing. Sound quality is really good, IMO, and the hybrid engine is a really clever implementation.

However...

I tried three times to register the damn thing and it kept failing. Yes I opened a ticket. Third time it took, but it would not let me extend my perpetual license as I had planned. It kept telling me I wasnít qualified to extend. Donít get that. I am current until like the end of Ď21.

Ok not a huge thing I guess, so now I have a license of HEAT, and the complete plugin bundle, but none of the bonus software. I already have most of the plugins from the complete bundle, except for like the ďProĒ series..(Pro multiband comp etc.) and I do like Smack on certain sources though.

I wasnít sure if it had to be registered before firing it up to allow firmware update. I guess not, because after two failed attempts at registering I said screw it, letís see if itíll run. It does, and does so very well.

The long and short of it is; I think I got it registered, but I got none of the additional software that was supposed to come with it.

Man I am jealous My dealer is still waiting delivery of the units he ordered weeks ago .

But the registration thing is a concern.

I too am wanting to extend my current perpetual (until Jan 30) Ultimate license.

Not quite clear on what you are saying though , so the license you had was PT Regular or Ultimate ? And it is a perpetual license and is current on the annual "Support and Update Plan" until the the "end of 21" yes ?

And before this registration you did not have Heat or the complete Plugin bundle but now you do ?

And to clarify in Your Avid Account "My Products page you have only one (your old PT perpetual) license in your account ? And do not have a second Carbon bundled PT Regular subscription license with the additional 3rd party plugins

So have you checked the expiration date on your PT license My Products page to see if it is now until the end of 2022 (1 year extension on current license) If it doesn't say that,,,, then I sounds like it was not "extended " and you will definitely want to get ahold of Avid Customer support.

Cowboy Bob 01-02-2021 01:34 PM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by K Roche (Post 2589142)
Man I am jealous My dealer is still waiting delivery of the units he ordered weeks ago .

Yeah I thought I was ordering to back order, for like 30 days, but they got a shipment the day I ordered, off one was sent. It arrived on 31 December.

Quote:

Originally Posted by K Roche (Post 2589142)
But the registration thing is a concern.

I too am wanting to extend my current perpetual (until Jan 30) Ultimate license.

Not quite clear on what you are saying though , so the license you had was PT Regular or Ultimate ? And it is a perpetual license and is current on the annual "Support and Update Plan" until the the "end of 21" yes ?

It is a standard perpetual Pro Tools license. Support plan up to date through October of 2021. I would enter the redemption code that comes on the black card with the unit. At first two tries it gave me an error that said the number was invalid. It wasn’t. Third time it took, but told me I was no allowed to extend my current plan. (Supposed to be able to extend current plans of standard or ultimate for 1 year.

Quote:

Originally Posted by K Roche (Post 2589142)
And before this registration you did not have Heat or the complete Plugin bundle but now you do ?

Well sort of. I had the complete plugin bundle but had not renewed it, so it was out of date. No HEAT. But now in my iLok has a new authorization for both.

Quote:

Originally Posted by K Roche (Post 2589142)
And to clarify in Your Avid Account "My Products page you have only one (your old PT perpetual) license in your account ? And do not have a second Carbon bundled PT Regular subscription license with the additional 3rd party plugins

. That is correct. My Products page DOES show the carbon, but no 3rd party plugins. There is a link for the Complete Plugin Bundle, and Carbon documentation, however.

I really wanted to extend my support plan, and I most likely would have renewed the complete bundle. I didn’t really want HEAT, but I do want the 3rd party plugs offered.

I am sure Avid can sort it. Only the first issue I’ve had in all these years with Avid (Digidesign), so while a PITA, I am not too upset.

The unit itself is stellar in my opinion. It really does sound good. I’ve always been a fan of the tighter integration with Avid software and hardware, when the hardware can meet my needs.

Even though I’ve only had the unit a few days, I’ve explored it enough to really appreciate how clever the hybrid engine is. HDX was not on the horizon for me, but with Carbon, I can use DSP when I need to, and native when not. It fits my growing workflow extremely well.

Quote:

Originally Posted by K Roche (Post 2589142)
So have you checked the expiration date on your PT license My Products page to see if it is now until the end of 2022 (1 year extension on current license) If it doesn't say that,,,, then I sounds like it was not "extended " and you will definitely want to get ahold of Avid Customer support.

It has not changed, no. I filed a registration issue with Avid, yes. I’ll give ‘em until Monday afternoon before I start to bitch too loudly.

K Roche 01-02-2021 02:51 PM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by Cowboy Bob (Post 2589157)
Yeah I thought I was ordering to back order, for like 30 days, but they got a shipment the day I ordered, off one was sent. It arrived on 31 January.
It is a standard perpetual Pro Tools license. Support plan up to date through October of 2021. I would enter the redemption code that comes on the black card with the unit. At first two tries it gave me an error that said the number was invalid. It wasn’t. Third time it took, but told me I was no allowed to extend my current plan. (Supposed to be able to extend current plans of standard or ultimate for 1 year.

Yes I read in Avid's documentation
and heard stated on several videos that you will have the choice to choose either the Bundled PT regular license which is 1 year (subscription) license but will revert to a perpetual at the end of the year if you do not re-subscribe, But if you do not re-subscribe, it will revert to a perpetual license at what ever update level it is at that time However as I understand it you will lose the Complete Plugin Bundle and the additional 3rd party plugins unless you buy them

Or you choose to keep both the bundled license and your current license
Or you can extend your current license PT Reg or Ultimate for 1 additional which is what I am going to do





Quote:

Well sort of. I had the complete plugin bundle but had not renewed it, so it was out of date. No HEAT. But now in my iLok has a new authorization for both.

. That is correct. My Products page DOES show the carbon, but no 3rd party plugins. There is a link for the Complete Plugin Bundle, and Carbon documentation, however.
I wonder if the 3rd party plugins are just built into the Bundled PT regular license so that they may not show separately from Bundled PT license in your Products Page like the Complete Plug in bundle does ??

Quote:

I really wanted to extend my support plan, and I most likely would have renewed the complete bundle. I didn’t really want HEAT, but I do want the 3rd party plugs offered.

I am sure Avid can sort it. Only the first issue I’ve had in all these years with Avid (Digidesign), so while a PITA, I am not too upset.
yes I am sure they can sort it out.

BTW when I was downloading all my Products to go on my new iMac I had the same issue with Meoldyne Essential for like three or 4 tries it kept saying the serial number was in the wrong format then the next day I tried it again and it accepted it ???????????????


[QUOTE]
Quote:

The unit itself is stellar in my opinion. It really does sound good. I’ve always been a fan of the tighter integration with Avid software and hardware, when the hardware can meet my needs.

Even though I’ve only had the unit a few days, I’ve explored it enough to really appreciate how clever the hybrid engine is. HDX was not on the horizon for me, but with Carbon, I can use DSP when I need to, and native when not. It fits my growing workflow extremely well.



This is all very encouraging can't wait

trimix 01-03-2021 05:30 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by K Roche (Post 2589160)
Yes I read in Avid's documentation and heard stated on several videos that you will have the choice to choose either the Bundled PT regular license which is 1 year (subscription) license but will revert to a perpetual at the end of the year if you do not re-subscribe, But if you do not re-subscribe, it will revert to a perpetual license at what ever update level it is at that time However as I understand it you will lose the Complete Plugin Bundle and the additional 3rd party plugins unless you buy them

Or you choose to keep both the bundled license and your current license
Or you can extend your current license PT Reg or Ultimate for 1 additional which is what I am going to do

I wonder if the 3rd party plugins are just built into the Bundled PT regular license so that they may not show separately from Bundled PT license in your Products Page like the Complete Plug in bundle does ??

After selecting the new license option, I ended up with three 'areas' under the Pro Tools Carbon drop-down in 'My Products';

- The permanent Pro Tools Carbon hardware registration with links for Pro Tools Plug-ins, UVI Plug-ins and the Avid Complete Plug-in Bundle.

- The Pro Tools Carbon subscription registration area with links for Pro Tools 2020.12, Pro Tools Drivers, Pro Tools Plug-ins, Pro Tools Demo Session, and then the same three links sections from the hardware area.

- The third party redemption section with codes and links for the bundled software from Arturia, Embody, McDSP, NI, Plugin Alliance, and UVI.

The only software that ends with the subscription after one year is HEAT, Falcon and the Complete Plug-in Bundle. It appears the third party redemption codes are all for permanent licenses, including UVI Model D, though you'd need to use that with UVI workstation after Falcon expires.

I rolled the dice on Carbon as I use an unapproved mid-2014 MacBook Pro 15" quad-core 2.5, but it showed up immediately after enabling AVB in AMS. Carbon shows up both as a system interface and a 'Reserved for Pro Tools' interface, so I'm able to share it between Pro Tools and another DAW simultaneously, which I didn't realize was possible.

Cowboy Bob 01-03-2021 06:47 AM

Re: Love Carbon but registering sucks! SOLVED...KINDA
 
Quote:

Originally Posted by K Roche (Post 2589160)
Yes I read in Avid's documentation
and heard stated on several videos that you will have the choice to choose either the Bundled PT regular license which is 1 year (subscription) license but will revert to a perpetual at the end of the year if you do not re-subscribe, But if you do not re-subscribe, it will revert to a perpetual license at what ever update level it is at that time However as I understand it you will lose the Complete Plugin Bundle and the additional 3rd party plugins unless you buy them

Or you choose to keep both the bundled license and your current license
Or you can extend your current license PT Reg or Ultimate for 1 additional which is what I am going to do

I wonder if the 3rd party plugins are just built into the Bundled PT regular license so that they may not show separately from Bundled PT license in your Products Page like the Complete Plug in bundle does ??

yes I am sure they can sort it out.

BTW when I was downloading all my Products to go on my new iMac I had the same issue with Meoldyne Essential for like three or 4 tries it kept saying the serial number was in the wrong format then the next day I tried it again and it accepted it ???????????????

This is all very encouraging can't wait

OK I took your approach to try to ge get this thing registered, you know trying it on another day. IT WORKED, kinda.

It still told me that I did not have a current plan to extend, BUT I CLEARLY DO AND AM CURRENT as I have said before. There was no way to quit or back out of the registration to try to correct anything.

NOW I have two Carbons in My Products section. This first one with no SW and the second one with the correct serial number of the unit, AND all of the SW AND and new Pro Tools subscription which I did NOT want. As stated before I wanted to extend my current support plan.

At this point however, I'd be happy if they just get the registration straightened
out so no one else has issues. Using HEAT for 12 months, and the complete plugin package for 12 months ALMOST is a wash for me. I still would have rather my current support plan have been extended though.

I really do love this unit though. Well done Avid

K Roche 01-03-2021 07:11 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by trimix (Post 2589210)
After selecting the new license option, I ended up with three 'areas' under the Pro Tools Carbon drop-down in 'My Products';

- The permanent Pro Tools Carbon hardware registration with links for Pro Tools Plug-ins, UVI Plug-ins and the Avid Complete Plug-in Bundle.

- The Pro Tools Carbon subscription registration area with links for Pro Tools 2020.12, Pro Tools Drivers, Pro Tools Plug-ins, Pro Tools Demo Session, and then the same three links sections from the hardware area.

- The third party redemption section with codes and links for the bundled software from Arturia, Embody, McDSP, NI, Plugin Alliance, and UVI.

The only software that ends with the subscription after one year is HEAT, Falcon and the Complete Plug-in Bundle. It appears the third party redemption codes are all for permanent licenses, including UVI Model D, though you'd need to use that with UVI workstation after Falcon expires.

I rolled the dice on Carbon as I use an unapproved mid-2014 MacBook Pro 15" quad-core 2.5, but it showed up immediately after enabling AVB in AMS. Carbon shows up both as a system interface and a 'Reserved for Pro Tools' interface, so I'm able to share it between Pro Tools and another DAW simultaneously, which I didn't realize was possible.

Hey thanks so I went back and read the FAQ on Carbon and Yes I was incorrect about loosing the 3rd party plugins on conversion of the bundled subscription license to perpetual
I have gone back and forth on this because I have a current Ultimate license for which I get a good discount for annual renewal from my Pro Audio and Avid reseller dealer, and with that plan I get the Complete Plugin Bundle included. So I am leaning towards just extending that. I guess am not sure that additional 3 party plugins are really worth the price I would have to pay to keep my Ultimate license current again for a year at the end of this month. That and the fact that choosing the option to add the bundled license and both licenses makes little sense unless you have two complete PT systems (which I don't) given you can only run one license on any one system.

Cowboy Bob 01-03-2021 07:45 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by K Roche (Post 2589229)
...both licenses makes little sense unless you have two complete PT systems (which I don't) given you can only one one license on any one system.

I do, but the other is my portable rig, a laptop, a rack case and my trusty 003, and only one at a time is ever in use, so the additional license is moot also for me.

I'd prefer to get it straightened out, and add the year to my current support plan. That's the end goal right now.

Good luck with your's when you finally get it.

K Roche 01-03-2021 10:21 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by Cowboy Bob (Post 2589232)
I do, but the other is my portable rig, a laptop, a rack case and my trusty 003, and only one at a time is ever in use, so the additional license is moot also for me.

I'd prefer to get it straightened out, and add the year to my current support plan. That's the end goal right now.

Good luck with your's when you finally get it.

Hey thanks , in anticipation I even have the box I made for it, ready and waiting.. Sits right on top of my rack of outboard units it will plug into......

https://i.imgur.com/aFvRyEc.jpg

Cowboy Bob 01-03-2021 11:28 AM

Re: Love Carbon but registering sucks!
 
1 Attachment(s)
@K Roche

Nice.

Mine is racked and I've been using it today. I patched in Eleven Rack and recorded a few bars.

Then I plugged right into Inst 1, and put the same amp in Eleven MKII and the FX on the channel. Played the same few bars. Very nice. Felt very natural. I am very well pleased.

OH and I messed with HEAT. I kind of like what it does.

nstu 01-03-2021 12:27 PM

Re: Love Carbon but registering sucks!
 
I had the same registration problem and can't extended my existing annual pro tools plan for one year more.

When I received carbon I had to test it and get work done. Now I had contact to the support and hopefully get this worked out. I really like carbon and don't need two plans and one year more would be nice.

MCorbin 01-04-2021 12:31 PM

Re: Love Carbon but registering sucks!
 
nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case and am working through it.

K Roche 01-04-2021 03:01 PM

Re: Love Carbon but registering sucks!
 
Well I am going to find out soon about registering because my Carbon just shipped from my dealer :-)

Cowboy Bob 01-04-2021 03:50 PM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by K Roche (Post 2589403)
Well I am going to find out soon about registering because my Carbon just shipped from my dealer :-)

Cool! I predict youíll not have any issues, though. Mark C has been working through things with me, and am certain heíll get it all sorted out.

You donít need to register it to get started though. Once connected and setup as a network interface, when you fire up PT itíll do its thing and download the current firmware.

Heck by the time you get yours, Iím sure registering will be all smoothed out.

Let us know what you think! I am really happy with mine. I can see Avid adding to it as time goes on.

Cowboy Bob 01-04-2021 04:05 PM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by MCorbin (Post 2589378)
nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case and am working through it.

Thanks Mark. It looks like you got it squared away. I appreciate your help, Man.

K Roche 01-04-2021 06:36 PM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by Cowboy Bob (Post 2589412)
Cool! I predict youíll not have any issues, though. Mark C has been working through things with me, and am certain heíll get it all sorted out.

You donít need to register it to get started though. Once connected and setup as a network interface, when you fire up PT itíll do its thing and download the current firmware.

Heck by the time you get yours, Iím sure registering will be all smoothed out.

Let us know what you think! I am really happy with mine. I can see Avid adding to it as time goes on.

Hey thanks, will drop back when I get it working

nstu 01-05-2021 04:50 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by MCorbin (Post 2589378)
nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case and am working through it.


Thanks Mark,
It is the 04089924 for the registration problem. Status is "Case in Queue"

The other 04080523 was about the fan problem with my Mac Pro. But since an update of carbon all is fine now.

Niels

MCorbin 01-05-2021 06:31 AM

Re: Love Carbon but registering sucks!
 
Got it Niels, I'll make sure it gets to the correct folks.

Cowboy Bob, glad to get your sorted, I'll reach out via the case to make sure we addresed everything.

nstu 01-05-2021 08:25 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by MCorbin (Post 2589487)
Got it Niels, I'll make sure it gets to the correct folks.

Cowboy Bob, glad to get your sorted, I'll reach out via the case to make sure we addresed everything.


Wonderful - thank you very much!


Gesendet von iPhone mit Tapatalk

K Roche 01-08-2021 06:44 AM

Re: Love Carbon but registering sucks!
 
Just a quick update ,,got my Carbon yesterday (Thursday) and got it up and running without issue. I was able to simply choose to extend my PT Ultimate Update and Support Plan during registration , which went right thru and am now good through Jan 30 2022 as expected .

The firmware update was just a bit confusing as I selected to do it. But it didn't show the actual progress bar until I rebooted and opened PT again .

The rest was easy pizzey Simply select Carbon as the device and I was off and running .

The Carbon itself is pretty straight forward and intuitive for me , perhaps because it is pretty similar to my old OMNI in layout but with a few more selections.

I will do some recording today to check the DSP mode But so far it is great.

Unfortunately I am still waiting on the custom built DB25 's I have coming, to get my other outboard Reverb and Compressor hardware units going, but will simply play with the plugins in the mean time .

Cowboy Bob 01-08-2021 05:42 PM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by K Roche (Post 2589821)
Just a quick update ,,got my Carbon yesterday (Thursday) and got it up and running without issue. I was able to simply choose to extend my PT Ultimate Update and Support Plan during registration , which went right thru and am now good through Jan 30 2022 as expected .

Hey congrats on finally getting yours. Iím really happy with mine.

Quote:

Originally Posted by K Roche (Post 2589821)
The firmware update was just a bit confusing as I selected to do it. But it didn't show the actual progress bar until I rebooted and opened PT again .

Yeah, I wasnít sure either, since I hadnít registered it first, but it worked just fine.

Quote:

Originally Posted by K Roche (Post 2589821)
The rest was easy pizzey Simply select Carbon as the device and I was off and running .

Yes, no drivers or any hassle at all. I was thoroughly impressed how quickly it set up. Just follow the guide.
Quote:

Originally Posted by K Roche (Post 2589821)
The Carbon itself is pretty straight forward and intuitive for me , perhaps because it is pretty similar to my old OMNI in layout but with a few more selections.

I will do some recording today to check the DSP mode But so far it is great.

Unfortunately I am still waiting on the custom built DB25 's I have coming, to get my other outboard Reverb and Compressor hardware units going, but will simply play with the plugins in the mean time .

I made my own. Iím stubborn, and a chronic DIYer. I have all my outboard gear, including 11R, all patched in through my patchbays. AND it sounds and feels just as good tracking through Eleven MKII, as through 11R.

I really think Avid hit a homer with this one. Up to 4 discrete HP mixes and dsp is huge for me. Plus, the damn thing sounds stellar!

Initial hiccups were addressed, completely, and extremely timely by Avid.

K Roche 01-09-2021 06:19 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by Cowboy Bob (Post 2589890)
Hey congrats on finally getting yours. Iím really happy with mine.



Yeah, I wasnít sure either, since I hadnít registered it first, but it worked just fine.



Yes, no drivers or any hassle at all. I was thoroughly impressed how quickly it set up. Just follow the guide.


I made my own. Iím stubborn, and a chronic DIYer. I have all my outboard gear, including 11R, all patched in through my patchbays. AND it sounds and feels just as good tracking through Eleven MKII, as through 11R.

I really think Avid hit a homer with this one. Up to 4 discrete HP mixes and dsp is huge for me. Plus, the damn thing sounds stellar!

Initial hiccups were addressed, completely, and extremely timely by Avid.

Yes I had only tracked through some older TDM systems in the 3 different Pro studios maybe 15 years ago . At home it was PT LE from 2003 to 2011 then until now HD Native through my OMNI, and did not realize what a difference recording through HDX would make, like analog tight and makes tracking easier IMO. And I agree the sound is stellar , clean and present.
I just tracked a quickie test session with two acoustic guitar tracks , rhythm first and then dubbed a lead, and then dubbed a vocal and was pretty impressed with the ease. And even tracking with EQ in DSP mode and a reverb plugin on the vocal ,in native mode , I noticed no latency at all.

Having been a carpenter while I DYI my desk and rack, but I leave the cables to my Pro audio guy.

https://i.imgur.com/VvosvDi.jpg

LFO 01-19-2021 09:33 AM

Registration problem
 
Hi, just received Carbon so I went to my Avid account to register then as expected got the window to activate Protools by I have only the option to activate a new Protools, the one to "extend my existing Protools..." is greyed and below: "you do not have any eligible Protools Plan" but I DO have a Protools Ultimate active plan and I absolutely want to extend it.Can someone got this already? Thanks a lot.

unkJE 01-19-2021 09:01 PM

Re: Registration problem
 
If you can see your current Ultimate license in Avid>My Products, you should be able to ďExtend current Subscription or Perpetual Support plan by 1 yearĒ - (option 3b) Ė as described here:

https://avid.secure.force.com/pkb/ar...n-Registration

If youíre selecting the purple button ďExtend my existing Pro Tools by one year Ė view optionsĒ and nothing is happening, Avidís Kyle Splittgerber can fix this for you Ė hopefully tomorrow, as itís about 9pm in CA right now (and about 6am in France!)

LFO 01-20-2021 02:06 AM

Re: Registration problem
 
Yes man I know that.As I said I DO have an active Protools Ultimate plan but for some reason the registration thing does not see it, it happened to other customer, there is a topic here that I saw only after posting.Thanks

LFO 01-20-2021 02:12 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by MCorbin (Post 2589378)
nstu, what was your case number for registration? I see case 04080523 but don't see a response back from you. Let me know so we can help get to the bottom of it.

Cowboy Bob, I grabbed your case and am working through it.

Hi, I have the same problem, can't extend my active Protools Ultimate plan.Opened a case Nį:04101354 Hope to get a quick solution as my plan end tomorrow........well I think there is a grace period....Thanks

Cowboy Bob 01-20-2021 05:48 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by LFO (Post 2590798)
Hi, I have the same problem, can't extend my active Protools Ultimate plan.Opened a case Nį:04101354 Hope to get a quick solution as my plan end tomorrow........well I think there is a grace period....Thanks

Yes I believe there is a grace period of 30 days (but I may be mistaken). Avid was very quick to fix my issue. Honestly, only the second time I've ever had to contact them for anything.

The first time was when my logic board died and I had to get them to reset Sibelius.

Cowboy Bob 01-20-2021 05:53 AM

Re: Registration problem
 
Quote:

Originally Posted by unkJE (Post 2590785)
If you can see your current Ultimate license in Avid>My Products, you should be able to “Extend current Subscription or Perpetual Support plan by 1 year” - (option 3b) – as described here:

https://avid.secure.force.com/pkb/ar...n-Registration

If you’re selecting the purple button “Extend my existing Pro Tools by one year – view options” and nothing is happening, Avid’s Kyle Splittgerber can fix this for you – hopefully tomorrow, as it’s about 9pm in CA right now (and about 6am in France!)

Yes, that exact same thing was what happened to me as I started that thread on registering. There has been all sorts of site issues with Avid of late. I don't know it this is part of it. I know several times that I go to AVID it is in German, and I have to translate. ODD.

Actually it was Mark Corbin that fixed my issue.

Thanks again Mark.

MCorbin 01-20-2021 05:55 AM

Re: Registration problem
 
You bet Bob!

LFO, I sent you a private message yesterday. If you can get me the info I asked for, we can get you sorted.

m

LFO 01-20-2021 08:27 AM

Re: Registration problem
 
Thanks, I've just responded to your private message.Thanks a lot for acting so fast!!

LFO 01-20-2021 09:55 AM

Re: Love Carbon but registering sucks!
 
Quote:

Originally Posted by Cowboy Bob (Post 2590807)
Yes I believe there is a grace period of 30 days (but I may be mistaken). Avid was very quick to fix my issue. Honestly, only the second time I've ever had to contact them for anything.

The first time was when my logic board died and I had to get them to reset Sibelius.

Thanks, I already had a message from Mc Corbin and another guy by mail.This will probably sorted out tomorrow.

LFO 01-22-2021 12:23 AM

Re: Love Carbon but registering sucks!
 
Problem solved, Carbon registered and my ProTools ultimate plan extended.Thanks eveybody at Avid for this fast support!!

LFO 01-22-2021 12:26 AM

Re: Registration problem
 
Problem solved, thanks for this fast support. Now Iím going to plug it and test it.

MCorbin 01-22-2021 07:43 AM

Re: Registration problem
 
Awesome! Enjoy the Carbon all! It's a fantastic box...


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