Avid Pro Audio Community - Case on ASC has never been opened and still in queue

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- - Case on ASC has never been opened and still in queue (https://duc.avid.com/showthread.php?t=408004)

rampartthemovie

01-10-2020 09:55 AM

Case on ASC has never been opened and still in queue

I opened it on the 31st of december, I even provided my system ID. They said it would only take 5 days and have more priority with my system ID, no one at Avid have even bothered to look at it. Are they this slow? This is incredibly annoying.

Southsidemusic

01-10-2020 09:58 AM

Re: Case on ASC has never been opened and still in queue

Hey

Yeah thats not quite right!

Can you post your support code nr here and I can help speed that up asap.

rampartthemovie

01-10-2020 10:01 AM

Re: Case on ASC has never been opened and still in queue

Sure thing!

03854630

Southsidemusic

01-10-2020 10:08 AM

Re: Case on ASC has never been opened and still in queue

Escalating this now! Look for an EMail or a PM pretty quick.

rampartthemovie

01-10-2020 10:10 AM

Re: Case on ASC has never been opened and still in queue

Thank you Southsidemusic!!!!

Southsidemusic

01-10-2020 10:11 AM

Re: Case on ASC has never been opened and still in queue

Quote:

Originally Posted by rampartthemovie (Post 2550545)

Thank you Southsidemusic!!!!

Of course :-)

Sent to Avid Tech a few minutes ago so hang tight and it wont take another week for sure ;)

rampartthemovie

01-10-2020 11:33 AM

Re: Case on ASC has never been opened and still in queue

Quote:

Originally Posted by Southsidemusic (Post 2550546)

Of course :-)

Sent to Avid Tech a few minutes ago so hang tight and it wont take another week for sure ;)

I just got it reviewed and the case has been closed! Thanks again!

Southsidemusic

01-10-2020 11:50 AM

Re: Case on ASC has never been opened and still in queue

Thanks for letting us know and hollaback if you need anything.

Have a nice weekend

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