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-   -   Pro Tools Product Redemption Issue (https://duc.avid.com/showthread.php?t=418398)

Avid 12-31-2021 03:00 PM

Pro Tools Product Redemption Issue
We are aware of some reports of the redemption process not completing for customers with new product or upgrades. We are currently looking into this with high priority.

If you are experiencing this issue please start a support case to provide your account info and your redemption code.

jeffro 12-31-2021 08:44 PM

Re: Pro Tools Product Redemption Issue!
We have identified the root cause & fixed the problem, and are updating any affected accounts. If your product is not redeeming/activating correctly please start a support case via the link above. Thank you.

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