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-   -   no authorization email from iLok (http://duc.avid.com/showthread.php?t=189129)

dialogman 02-06-2007 06:50 PM

no authorization email from iLok
Hi. I have PT 7 M-powered and I would like to get the upgrade to 7.3. Using MoZilla Firefox I followed the instructions and ended up on iLok.com. On iLok I filled out the form and submitted it. Next iLok tells me to go look at the email they sent. I brought up Mozilla Thunderbird email but there was nothing from iLok. I started over using Internet Explorer and submitted again and then brought up my email in Outlook express. Still no email from iLok. In both email programs I have added service@ilok.com to the address book. My ISP is Cox cable. I sent an email to Cox support requesting that they allow me to receive an email from service@ilok.com but I got no response from them. I am assuming that I cannot upgrade to 7.3 without updating the usb iLok key that came with my PT 7. Can anyone tell me if Cox is somehow blocking me from communicating with iLok? If so what can I do? Thanks, dialogman

Cowboy Bob 02-19-2007 06:15 AM

Re: no authorization email from iLok
I had the same issue with Mediacom Cable. I resolved it by creating a hotmail account and re-registered using that email address.

dialogman 02-19-2007 10:00 AM

Re: no authorization email from iLok
Thanks Cowboy Bob. Good idea... didn't think of that. I thought I was going to have to get a different service provider. However, I contacted Cox Support and their 2nd tier of support showed me how to go into my account and retrieve emails that they screened out as spam and then forward them to my inbox and that worked.
Thanks again for the help.

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