Workspace crashes on every search
 

Hello altogether

Since Avid does not answer my support case since several days may i kindly ask the community to give me ideas for my problem.
(edit: I am am in contact meanwhile)

As video startet going better I gave PT 12 a new try.
Now I TRY to work with 12.6.
My biggest problems are with workspace.
workspace crashes on searches nearly every time.

It does not matter what I search. Profools crashes after a few seconds.
If it does not crash it finds only 5 percent of what the finder finds.

It is the same soundlibrary disk I use for years wirh PT10.3.10
There are some old sounddesigner Sd2 files on it and of course files with non english charakter. I did a search in a 20 files big folder that has some non englisch charkters. There is no problem. So the special charakter we have in germany seem to be not the problem (ÖÜÄöüä)

Support instructed me to delete workspace database and prefs, but that does not help. An clean reinstall of protools does also not help..

PT10 from an other boot drive has no problems with workspace searches

I reported back to support an gave them crack logs ..... but since 5 days no one is getting back to me.

Any idea from the userbase?

Ale

And if support is monitoring here. My support case is 03078864

Re: Workspace crashes on every search
 

This was a problem that I logged awhile back

The issue was with 12.3 or 12.4 i don't remember but it also had to do with 10.10.5.

It was fixed in that version of PT and hasn't been an issue for me since, but I'm on 12.5.1 still

Re: Workspace crashes on every search
 

This was the issue and it was 12.5 - I guess which is why I loaded 12.5.1


Repeatable Crash - searching workspace

https://r.tapatalk.com/shareLink?url...1&share_type=t

Re: Workspace crashes on every search
 

I tried all version from 11.4 to 12.4. 12.5 12.5.2 12.6

All versions crashed.

Thats why (beside the videoproblems) i had been working with PT 10 all the years.
But as I am paying all the years for a software I can not use I want to put some more power into investigation. But I think it is a protools problem since the 64 Bit version. Why does PT 10 not crash?

So I am lost.
Protools 12 for mixing and 10 for sound design.

Ale

Re: Workspace crashes on every search
 

Yes for sure it's frustrating, follow up with the support case. They were really helpful and were able to verify and confirm that they were seeing the issue on unrelated hardware and could reproduce the crash.....the fix came rather quick as well

Re: Workspace crashes on every search
 

Any help from the community?

I was not lucky with the help I got from avid support.

Deleting prefs and workspace files .... and a fresh protools install did not help!

We have three system here (different installs, different plugs) that all crash.

IT MUST BE A PROTOOLS BUG

@avid
Is there a refund or do you put some years on top of my support contracts?


Alex

Re: Workspace crashes on every search
 

My guess is file permissions :/

We use Workspace everyday in 10 rooms, no crashes at all.

Are you on Mac or Windows?

Re: Workspace crashes on every search
 

on mac
we have 3 different rooms and none of them work.
repairing file permissions did not help in any way.

Ale

Re: Workspace crashes on every search
 

Are your users admins?

And try to convert all your SD2 with PT 10 to WAV.

I suspect that Avid still didn't tell you nothing because they are checking your logs... It's quite time consuming.

Try create a new user with administration privileges, nothing more and Check if it still crash.

Does it crash with your Sound library folder, or with any folder?

If is with the Sound library folder, create a new one and add little by little the sounds to see when it start to crash, but if you can remove all SD2 to another place and converted them.

Re: Workspace crashes on every search
 

Once again PT12.5.1 fixed the issue for me...and others.

I would uninstall, the full uninstall that will remove the pref files....then reinstall PT12.5.1