MPTK2 license disappeared?
Hello:
My Music Production Toolkit 2 license has inexplicably disappeared from my iLok. It doesn't show up when I view the licenses at ilok.com, and when I open PT with the iLok connected, I get the authorization pop-up. The other stuff that came bundled with the Toolkit is all there (BNR, Hybrid, Smack, etc). I've reinstalled the iLok client apps, too. I tried to contact Avid to ask them about this, but it seems that I now have to buy an instance of support just to talk to them. I don't really feel like I should have to buy tech support just so they can re-send my license. What should I do? Thanks. Best, Marcel |
Re: MPTK2 license disappeared?
This would probably fall under Registration support, not technical support. Registration support is free. See the Avid contact page for what number to call.
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Re: MPTK2 license disappeared?
Did you upgrade to PT9? If so it probably disappeared because it's features are included in PT9.
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Re: MPTK2 license disappeared?
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Re: MPTK2 license disappeared?
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I'm trying to use it on a (home, edit) system that is still running PT8. @nst7: Thanks, I will scout around for Registration Support contact info. Best, Marcel |
Re: MPTK2 license disappeared?
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If you used it to get upgrade pricing for CPTK2 then it would probably surrender the MPTK2 license |
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Thanks all for your comments! Best, Marcel |
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