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-   -   Lost 7.3 - How to re-install? (https://duc.avid.com/showthread.php?t=198676)

voxblue 06-03-2007 09:25 AM

Lost 7.3 - How to re-install?
 
My OS on my macBook Pro was unintentionally upgraded to 10.4.9 - this created a host of problems, one of which was my PT being unable to start. Even though it shows that I have 7.3.1cs1 on my hardrive (wouldn't open), I re-installed 7.1.1 from the original CD (I had upgraded to 7.3 via download). Of course now I cannot install any of the 7.3 upgrades as I get an error message saying I must first install 7.3. My iLok history shows that I had already bought and downloaded 7.3 back in January 07. Is there anyway to re-install 7.3 again without having to purchase the upgrade for a 2nd time?

jre3132 06-03-2007 09:38 AM

Re: Lost 7.3 - How to re-install?
 
have you tried the fixes related to 10.4.9? you might try that before you go to pro tools

Avid 06-03-2007 09:41 AM

Re: Lost 7.3 - How to re-install?
 
For help returning to your upgrade downloads, please see the Featured Downloads & Help page in the main website support section:
http://www.digidesign.com/support

On the right side under Quick Links, you will find this:

Featured Downloads & Help
http://www.digidesign.com/index.cfm?...4&itemid=23375

Download Help:

Downloaded Upgrades

Upgrades Purchased from the DigiStore
If you purchased a downloadable Pro Tools upgrade from the DigiStore, go to the DigiStore and click on the "your account" link at the top. You should see your recent orders after you are logged in.

Click on "View Order Details/Tracking Number" next to your Pro Tools upgrade order. Your upgrade downloads will be available on the order details page (this is also where you would find your authorization for MP3 Option if you purchased that product).

Pro Tools Amnesty Upgrades
Login to your My Digi account on the website. If you have previously completed the activation process for a Pro Tools Amnesty Upgrade, your downloads will be available after you login. These will be under "Registered Downloads" at the bottom of your My Digi home page. Currently, only Amnesty upgrades are listed in your Registered Downloads section.

voxblue 06-03-2007 11:50 AM

Re: Lost 7.3 - How to re-install?
 
That was exactly what I needed - works great now! - Thanks very much!


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