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-   -   Avid Link - Lounges Not Working (https://duc.avid.com/showthread.php?t=421691)

JingleDjango 09-20-2022 07:55 AM

Avid Link - Lounges Not Working
 
I thought I'd give Link another try so I could participate in the feature requests page. True to form, it's not working for me. None of the buttons in the Lounges page do anything when I click them.

Is there any reason this stuff can't live on a webpage accessible by a standard browser?

macOS 12.5.1
Avid Link 2022.9

nednednerb 09-20-2022 09:50 AM

Re: Avid Link - Lounges Not Working
 
It's working for me.... I just clicked into Get Help, and answered someone asking if Pro Tools was on Chromebook.

Also true to form.. It's always worked for me.....more or less.

I understand some have issues, but it's improving over time.

It could be better. But it could be worse. "Portals" DO make it easier for me to manage plug-in/software suites rather than going to a million webpages.

jeffro 09-20-2022 10:09 AM

Re: Avid Link - Lounges Not Working
 
Working correctly here - any others seeing this issue?

Next step might be to Clear Cache Files in Prefs and report back. Thanks!

JingleDjango 09-20-2022 12:54 PM

Re: Avid Link - Lounges Not Working
 
Thanks for your reply, jeffro. I tried clearing the cache but to no avail.

Right now the only link on the Lounges page that leads anywhere is the Privacy Policy small print. The others (ie. Feature Requests) simply do nothing when clicked. Every other page accessible from the side panel of the app seems to work fine.

Michael Carnes 02-03-2023 03:22 AM

Re: Avid Link - Lounges Not Working
 
Quote:

Originally Posted by jeffro (Post 2647552)
Working correctly here - any others seeing this issue?

Next step might be to Clear Cache Files in Prefs and report back. Thanks!

I'm getting the problem here as well. Might have had it for a while, but I haven't used lounges in a few months. I'm getting it both on my Mac Studio (Monterey) and my MacBook Pro (Ventura). I can see the links for different topics under Lounges, but none of the links work. Tried clearing caches, turning off VPN, signing out and back in, rebooting system and so on.

JingleDjango 02-05-2023 08:51 AM

Re: Avid Link - Lounges Not Working
 
Again, I have to ask why Lounges are accessible only from the Link app and not a web browser when by all appearances a web page is all it is.

dominicperry 02-05-2023 09:33 AM

Re: Avid Link - Lounges Not Working
 
Quote:

Originally Posted by JingleDjango (Post 2660970)
Again, I have to ask why Lounges are accessible only from the Link app and not a web browser when by all appearances a web page is all it is.

Even if you've uninstalled Avid Link (which I have) you can still use the Avid Link menu inside PT, and get to the lounges that way. That way you get to see all the idiotic comments from the Tik-Tokkers from within Pro Tools. In all seriousness, I'm pretty unimpresed to see that the PT reps spend more time in those lounges than on DUC.

Dominic

JingleDjango 02-05-2023 01:23 PM

Re: Avid Link - Lounges Not Working
 
Quote:

Originally Posted by dominicperry (Post 2660979)
Even if you've uninstalled Avid Link (which I have) you can still use the Avid Link menu inside PT, and get to the lounges that way. That way you get to see all the idiotic comments from the Tik-Tokkers from within Pro Tools. In all seriousness, I'm pretty unimpresed to see that the PT reps spend more time in those lounges than on DUC.

Dominic

I have the same problem with this method, which is that none of the links in the window that opens do anything when clicked.

Top Jimmy 02-05-2023 10:04 PM

Re: Avid Link - Lounges Not Working
 
The lounges wouldn't open for me last week the once I checked, but they appear to be working just fine for me tonight. :(


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