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-   -   Please help with 7401 error launching Trilian and Omnisphere(Sandra report included) (https://duc.avid.com/showthread.php?t=270113)

guitarzzan 03-24-2010 08:05 AM

Please help with 7401 error launching Trilian and Omnisphere(Sandra report included)
 
Hi everyone,

Haven't had any trouble in some time, but for some reason, now I'm getting DAE 7401 errors whenever I try to launch Spectrasonics Trilian or Omnisphere in any session at any sample rate. I haven't done anything on my recording computer except open and close PT sessions.
Here's what I did so far to try and resolve this:
-updated ilok driver
-updated all software and patch versions to newest ones for Trilian and Omnisphere

Note: Stylus will launch no problem as will BFD2, Ez drummer, Revalver etc.

I'd greatly appreciate any ideas on how to fix this. Both of these programs have been buggy, but I've never not been able to launch them until now.

thanks in advance,
Steve

SiSoftware Sandra
Computer
Model : System manufacturer System Product Name
Workgroup : WORKGROUP
Host Name : steve-da120f644
User : steve

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q9450 @ 2.66GHz
Speed : 2.67GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing
Computer
Mainboard : Asus P5WDG2 WS Pro
BIOS : AMI 0905 03/06/2008
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.38GB DIMM DDR2
Chipset
Model : ASUS 82975X Memory Controller Hub
Front Side Bus Speed : 4x 334MHz (1.34GHz)
Total Memory : 4GB DIMM DDR2
Memory Bus Speed : 2x 334MHz (668MHz)
Memory Module(s)
Memory Module : Kingston KTC1G-UDIMM 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : Kingston KTC1G-UDIMM 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : Kingston KTC1G-UDIMM 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : Kingston KTC1G-UDIMM 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Storage Devices
Hitachi HDT725025VLAT80 (250GB, ATA133, 3.5", 7200rpm, 7MB Cache) : 233GB (K:)
WDC WD2500YS-01SHB1 (251GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 234GB (C:)
WDC WD5000AAKS-00YGA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (D:) (F:)
WDC WD5000AAKS-00YGA (500.1GB, SATA, 3.5", 7200rpm, NCQ) : 466GB (G:) (H:)
WDC WD2500KS-00MJB0 (250GB, SATA, 3.5", 7200rpm, NCQ, 16MB Cache) : 233GB (I:) (J:)
TSSTcorp CDDVDW SH-S203B (SATA150, DVD+-RW, CD-RW, 2MB Cache) : 7GB (E:)
Logical Storage Devices
Samples 1 (G:) : 234GB (NTFS) @ WDC WD5000AAKS-00YGA (500.1GB, SATA, 3.5", 7200rpm, NCQ)
Samples 2 (H:) : 231GB (NTFS) @ WDC WD5000AAKS-00YGA (500.1GB, SATA, 3.5", 7200rpm, NCQ)
Sessions 1 (I:) : 58GB (NTFS) @ WDC WD2500KS-00MJB0 (250GB, SATA, 3.5", 7200rpm, NCQ, 16MB Cache)
VI's (J:) : 175GB (NTFS) @ WDC WD2500KS-00MJB0 (250GB, SATA, 3.5", 7200rpm, NCQ, 16MB Cache)
Drum sample (K:) : 233GB (NTFS) @ Hitachi HDT725025VLAT80 (250GB, ATA133, 3.5", 7200rpm, 7MB Cache)
Hard Disk (C:) : 234GB (NTFS) @ WDC WD2500YS-01SHB1 (251GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Audio 1a (D:) : 229GB (NTFS) @ WDC WD5000AAKS-00YGA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Audio 1b (F:) : 236GB (NTFS) @ WDC WD5000AAKS-00YGA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Trilian Disc 5 (E:) : 7GB (UDF) @ TSSTcorp CDDVDW SH-S203B (SATA150, DVD+-RW, CD-RW, 2MB Cache)
3.5" 1.44MB (A:) : N/A
Peripherals
LPC Hub Controller 1 : ASUS 82801GB/GR (ICH7) LPC Interface Controller
LPC Legacy Controller 1 : Winbond W83627DHG
Disk Controller : ASUS 82801G (ICH7) Ultra ATA Storage Controller
Disk Controller : ASUS 82801GB/GR/GH (ICH7) Serial ATA Storage Controller
Disk Controller : ASUS 6145 SATA2 Controller
USB Controller 1 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 2 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 3 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 4 : ASUS 82801G (ICH7) USB Universal Host Controller
USB Controller 5 : ASUS 82801G (ICH7) USB 2.0 Enhanced Host Controller
FireWire/1394 Controller 1 : ASUS TSB43AB22 1394a-2000 OHCI PHY/Link-Layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus
Printers and Faxes
Printer : Dell Photo AIO Printer 922 (4800x4800, USB, Colour)
Network Services
Network Adapter : Marvell Yukon 88E8052 PCI-E ASF Gigabit Ethernet Controller - Packet Scheduler Miniport (Ethernet, 1Gbps)
Network Adapter : Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller - Packet Scheduler Miniport
Power Management
Mains (AC) Line Status : On-Line
Operating System
Windows System : Microsoft Windows XP Professional 5.01.2600 (Service Pack 2)
Platform Compliance : x86
Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

guitarzzan 03-24-2010 07:55 PM

Re: Please help with 7401 error launching Trilian and Omnisphere(Sandra report includ
 
I should also note that I'm on PTHD 7.4 cs10. I updated to cs10 today, but it didn't help this issue.

danander11 03-24-2010 08:24 PM

Re: Please help with 7401 error launching Trilian and Omnisphere(Sandra report includ
 
For Trilian, roll back your updates to 1.1.4... The newest one 1.2.0n throws a 7401 for a lot of people. According to their tech dept (as of this morning), they still don't know how to resolve it or why it's happening.

May be the same issue with Omni as well...

The only thing they show on their site is for RMX and you have to manually move a dll file to another location.. If you're only using RTAS it shouldn't matter much., but that's all they have.

Good luck.

guitarzzan 03-25-2010 05:48 AM

Re: Please help with 7401 error launching Trilian and Omnisphere(Sandra report includ
 
Quote:

Originally Posted by danander11 (Post 1578773)
For Trilian, roll back your updates to 1.1.4... The newest one 1.2.0n throws a 7401 for a lot of people. According to their tech dept (as of this morning), they still don't know how to resolve it or why it's happening.

May be the same issue with Omni as well...

The only thing they show on their site is for RMX and you have to manually move a dll file to another location.. If you're only using RTAS it shouldn't matter much., but that's all they have.

Good luck.

The strange thing is that I started getting the 7401 error before updating. I just did the update yesterday to try to fix it so the issue was already in place. ...hmmmm


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