Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 12

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-25-2017, 08:14 AM
TheNeil's Avatar
TheNeil TheNeil is offline
Member
 
Join Date: Feb 2017
Location: Florida, USA
Posts: 113
Default 12.8.1 Crash on Quit

Hi everyone,

Facing a consistent crash with 12.8.1 which I'm curious if anyone else is experiencing. Steps to reproduce are:
  1. Quit the app

That's it!

Every time I quit 12.8.1, whether I have a session open or not, whether I do it from the taskbar or from the Pro Tools menu, I get the generic 'Send to Avid' crash box.

It seems to start up fine each time after, but it's still kind of annoying. I didnt try 12.8.0, but didn't have this issue with 12.7.1.

My setup is in my sig, with more details in my profile. The exact macOS version I'm using is 10.12.6. I do have Cloud Collab installed, but I'm not currently signed into my avid profile in PT, in case that's relevant.

FYI, I already did a complete wipe of app, preferences, wave cache and plugins folder before this install.
__________________
Pro Tools 2018.1 (Non-HD) | macOS High Sierra | 2.6 GHz Intel Core i7 | 8GB RAM | 7200rpm SATA Drive | iLok Cloud | Line6 POD UX2 | 256 Sample Buffer | 1 GB Cache

Last edited by TheNeil; 10-20-2017 at 10:03 AM.
Reply With Quote
  #2  
Old 08-25-2017, 08:58 AM
john1192 john1192 is offline
Member
 
Join Date: Nov 2001
Location: Woodland Hills
Posts: 5,775
Default Re: 12.8.1 Crash on Quit

Quote:
Originally Posted by TheNeil View Post
Hi everyone,

Facing a consistent crash with 12.8.1 which I'm curious if anyone else is experiencing. Steps to reproduce are:
  1. Quit the app

That's it!

Every time I quit 12.8.1, whether I have a session open or not, whether I do it from the taskbar or from the Pro Tools menu, I get the generic 'Send to Avid' crash box.

It seems to start up fine each time after, but it's still kind of annoying. I didnt try 12.8.0, but didn't have this issue with 12.7.1.

My setup is in my sig, with more details in my profile. The exact macOS version I'm using is 10.12.6. I do have Cloud Collab installed, but I'm not currently signed into my avid profile in PT, in case that's relevant.

FYI, I already did a complete wipe of app, preferences, wave cache and plugins folder before this install.
hi, i just installed 12.8.1 .. i decided to do the worst case and did not toss prefs, installed from AAM, did not uninstall Cloud Features .. using an older session .. and i cannot get the Send to Avid error ..

what am i missing to make this happen .. ??? now, this is my laptop and i do NOT have any 3rd party plugins .. so could this be a PLugin Issue ?? something not up to date ??

happy to test !!! so far so good here ..

cheers john
__________________
Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD -OS 10.12.6 for PT 11.3.2 & 2019.6 last version
Logic Pro X latest version
RME BabyFace Pro

Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.14.6 - PT 2019.6 Ended here ..
Logic Pro X latest version
RME BabyFace Pro
Reply With Quote
  #3  
Old 08-25-2017, 09:04 AM
amagras amagras is offline
Member
 
Join Date: Mar 2015
Location: Ottawa, ON
Posts: 3,399
Default Re: 12.8.1 Crash on Quit

I've been experiencing this during the last 3 or 4 versions, 12.8 was better but even though 12.8.1 hasn't crashed yet it takes a lot more time to close.
__________________
Dell XPS 8700. Intel Core i7-4770 CPU @ 3.40GHz. RAM: 16GB. Windows 10 Home x64. NVIDIA GeForce GTX 645. NI Komplete Audio 6. Pro Tools Software 2019
amagrasmusic.com
Reply With Quote
  #4  
Old 08-25-2017, 09:13 AM
Bob Olhsson's Avatar
Bob Olhsson Bob Olhsson is offline
Member
 
Join Date: Dec 1969
Location: Songwriter Gulch, Nashville, TN
Posts: 3,454
Default Re: 12.8.1 Crash on Quit

That usually traces to a plug-in.
__________________
Bob's room 615 562-4346
Interview
Artists are the gatekeepers of truth! - Paul Robeson
Reply With Quote
  #5  
Old 08-25-2017, 09:19 AM
TheNeil's Avatar
TheNeil TheNeil is offline
Member
 
Join Date: Feb 2017
Location: Florida, USA
Posts: 113
Default Re: 12.8.1 Crash on Quit

Judging from the number of views this has already, but few responses, it seems like maybe this isn't impacting most people. I would think even Avid wouldn't have released this version if it crashed for everyone on Quit.

Not sure what the differentiating factor is for me. It could be plugins, though I don't have anything too unusual installed. My 3rd party plugins (outside of my 'Unused' folder) are as follows:
  • NI Komplete 11 (Absynth, Driver, FM8, Guitar Rig, Kontakt, Massive, Reaktor, Replika, Supercharger, Transient Master)
  • iZotope (Neutrino, Ozone, Vinyl)
  • Mastering the Mix (LEVELS, REFERENCE)
  • Waves 9.91 (C6, Doubler, H-EQ, L3-LL, Vitamin, WavesTune)
  • Waves 9.7 (Whatever's left on this - ReWire and StudioRack, I think?)

Thing is, this started happening even before I'd really put most of these back. I put pretty much all of them back in 1-by-1 to test stability, and from what I remember, this crash was happening before they even went back in. All are up-to-date too, as checking them all was something else I did during the update to 12.8.1.

I see you're on 10.12.5, so not sure if that's related. Obviously your machine has much more power than mine, but mine never struggled with quitting PT before.

One other observation: It seems to quit without issue if I had never opened any session at all: Just cancel the create/recent window and quit and it seems fine.
__________________
Pro Tools 2018.1 (Non-HD) | macOS High Sierra | 2.6 GHz Intel Core i7 | 8GB RAM | 7200rpm SATA Drive | iLok Cloud | Line6 POD UX2 | 256 Sample Buffer | 1 GB Cache

Last edited by TheNeil; 08-25-2017 at 09:52 AM. Reason: Clarification on plugin versions
Reply With Quote
  #6  
Old 08-25-2017, 09:38 AM
john1192 john1192 is offline
Member
 
Join Date: Nov 2001
Location: Woodland Hills
Posts: 5,775
Default Re: 12.8.1 Crash on Quit

Quote:
Originally Posted by TheNeil View Post
Judging from the number of views this has already, but few responses, it seems like maybe this isn't impacting most people. I would think even Avid wouldn't have released this version if it crashed for everyone on Quit.

Not sure what the differentiating factor is for me. It could be plugins, though I don't have anything too unusual installed. My 3rd party plugins (outside of my 'Unused' folder) are as follows:
  • NI Komplete 11 (Absynth, Driver, FM8, Guitar Rig, Kontakt, Massive, Reaktor, Replika, Supercharger, Transient Master)
  • iZotope (Neutrino, Ozone, Vinyl)
  • Mastering the MIX (LEVELS, REFERENCE)
  • Waves 9.91 (C6, Doubler, H-EQ, L3-LL, Vitamin, WavesTune)
  • Waves 9.7 (Whatever's left on this - ReWire and StudioRack, I think?)

Thing is, this started happening even before I'd really put most of these back. I put pretty much all of them back in 1-by-1 to test stability, and from what I remember, this crash was happening before they even went back in. All are up-to-date too, as checking them all was something else I did during the update to 12.8.1.

I see you're on 10.12.5, so not sure if that's related. Obviously your machine has much more power than mine, but mine never struggled with quitting PT before.

One other observation: It seems to quit without issue if I had never opened any session at all: Just cancel the create/recent window and quit and it seems fine.
yeah, could be 10.12.6 .. 8Gb of ram maybe .. does it still happen on Closing a blank session ?? hmm ..

also: does it happen if you Shift Start PT without any plugins loaded .. even though they are in your plugins folder .. just curious ..

i wish i could repro here ..
__________________
Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD -OS 10.12.6 for PT 11.3.2 & 2019.6 last version
Logic Pro X latest version
RME BabyFace Pro

Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.14.6 - PT 2019.6 Ended here ..
Logic Pro X latest version
RME BabyFace Pro
Reply With Quote
  #7  
Old 08-25-2017, 10:28 AM
TheNeil's Avatar
TheNeil TheNeil is offline
Member
 
Join Date: Feb 2017
Location: Florida, USA
Posts: 113
Default Re: 12.8.1 Crash on Quit

You guys were right, of course. I re-attempted my 1-by-1 introduction of 3rd-party plugins. The crash went away until this guy went in:

Guitar Rig 5 (v5.2.2)

Taking it back out resolves the problem again, even with all the other 3rd party plugins installed.

Anyone else got this plugin and 12.8.1 who can confirm if the same happens for them?

I'm also opening a ticket with NI on this.
__________________
Pro Tools 2018.1 (Non-HD) | macOS High Sierra | 2.6 GHz Intel Core i7 | 8GB RAM | 7200rpm SATA Drive | iLok Cloud | Line6 POD UX2 | 256 Sample Buffer | 1 GB Cache
Reply With Quote
  #8  
Old 08-25-2017, 10:29 AM
john1192 john1192 is offline
Member
 
Join Date: Nov 2001
Location: Woodland Hills
Posts: 5,775
Default Re: 12.8.1 Crash on Quit

Quote:
Originally Posted by TheNeil View Post
You guys were right, of course. I re-attempted my 1-by-1 introduction of 3rd-party plugins. The crash went away until this guy went in:

Guitar Rig 5 (v5.2.2)

Taking it back out resolves the problem again, even with all the other 3rd party plugins in installed.

Anyone else got this plugin and 12.8.1 who can confirm if the same happens for them?

I'm also opening a ticket with NI on this.
oh, good deal you found the Culprit !!! nice work !!
__________________
Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD -OS 10.12.6 for PT 11.3.2 & 2019.6 last version
Logic Pro X latest version
RME BabyFace Pro

Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.14.6 - PT 2019.6 Ended here ..
Logic Pro X latest version
RME BabyFace Pro
Reply With Quote
  #9  
Old 08-25-2017, 10:37 AM
TheNeil's Avatar
TheNeil TheNeil is offline
Member
 
Join Date: Feb 2017
Location: Florida, USA
Posts: 113
Default Re: 12.8.1 Crash on Quit

Thanks. Definitely wish it was related to a plugin less central to my sessions!

Interesting (but probably coincidental) that the main problems plugins I'm seeing mentioned for 12.8.1 are Guitar Rig 5 & Amplitube 4 - amp emulation stuff.
__________________
Pro Tools 2018.1 (Non-HD) | macOS High Sierra | 2.6 GHz Intel Core i7 | 8GB RAM | 7200rpm SATA Drive | iLok Cloud | Line6 POD UX2 | 256 Sample Buffer | 1 GB Cache
Reply With Quote
  #10  
Old 08-25-2017, 11:16 AM
TheNeil's Avatar
TheNeil TheNeil is offline
Member
 
Join Date: Feb 2017
Location: Florida, USA
Posts: 113
Default Re: 12.8.1 Crash on Quit

Just to re-iterate, this very same plugin wasn't an issue with 12.7.1.
__________________
Pro Tools 2018.1 (Non-HD) | macOS High Sierra | 2.6 GHz Intel Core i7 | 8GB RAM | 7200rpm SATA Drive | iLok Cloud | Line6 POD UX2 | 256 Sample Buffer | 1 GB Cache
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro Tools 12 Crash on quit bretgram Pro Tools 12 1 12-10-2015 12:52 PM
HDX, Mac Pro can, crash on quit PT Bookerv12 Pro Tools HDX & HD Native Systems (Mac) 2 10-30-2015 04:47 AM
Always Same Crash on Quit wdjudd macOS 7 03-29-2013 06:01 PM
PT 10.3.3 crash AFTER I quit Pro tools! juhanni Pro Tools HDX & HD Native Systems (Mac) 3 02-28-2013 12:32 AM
Constant crash on quit with PT 8 on PPC with OSX 10.5.5 ARTHANOR Productions Pro Tools TDM Systems (Mac) 1 01-20-2009 03:08 PM


All times are GMT -7. The time now is 10:15 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com